starstarstarstarstar over 8 years ago
The best agent I have ever dealt with (and I am aged 74 and have moved multiple times!)
Susannah has been known to me for nine years since my move from Melbourne to Sydney. She was the agent for my daughter and husband in Woollahra from the time they moved from Melbourne in about 2000. Susannah had a keen sense of what they wanted and was quickly able to show them appropriate properties, one of which they quickly purchased at an agreed price with the seller. From that first property, an apartment, they moved a short distance to a lovely, renovated terrace house and then, three years later, to their current property in Moncur Street, Woollahra. Susan always presented as a warm, friendly, empathetic person who has an in-depth knowledge of availability of property type matched to a buyer's desire and needs. She engages at a deep level with her client, communicates constantly and directly, has an inmate sense of appropriacy, intuits the responses to property and can match accordingly, and can negotiate a deal with both grace and drive to achieve the best outcome for vendor and client. She follows up on her sales constantly and for me, and my family, is regarded as a friend as well as a professional source of advice and possible future moves or acquisition of property. I would never hesitate to recommend her to friends and acquaintances as a source of information on the property market or to assist in acquiring a property. In a sphere of business where many agents are not regarded highly, as not being persons of openness, of ethical standards and of having the interests of the client as the basis of their interaction, I would place Susannah at the top of her field in all the things that matter to a client in acquiring a suitable property, whether it be a home for themselves or an additional property, such as mine, for a family member to live in. I can't rather her highly enough!