Creditability should be built around close communication and quick responses as well as transparency. Would suggest Tony be an agent who has those aspects over the entire process.

From our expression of interest until the signing of the contract on our new property, Tony was great. Unfortunately that's where it ended. The property was tenanted and there seemed to be a breakdown in communication within Carter resulting in the tenant not being given notice as planned. Thankfully the Property Manager was able to find the tenant another suitable property within the required timeframe. There also seemed to be a misunderstanding at Carter regarding the settlement date. Numerous emails to Tony were just handballed to an administrator who continued to provide me with incorrect information and still there was no phone call from Tony. My frustration was exacerbated when I questioned the incorrect settlement date and was then just forwarded the previous email confirming the incorrect settlement date... After my second phone call to the office where I said I was not hanging up until someone spoke with me I was finally put onto someone competent and willing to speak with me who spent 10 minutes phoning 2 solicitors and sorting it out. Well done Katrina. There was no offer of a final inspection before settlement. Beyond that there was no note, letter of of congratulations, gift following purchase or anything of the sort that is just a nice added bonus that all other agencies give. I would not recommend either Tony or Carter to anyone as it seems once the contract is signed, that's the last you'll hear from them.

We were in the process of buying our first property and Tony was very helpful along the way with his knowledge and advices. He was also proactive in providing us with any updates and never hesitated to answer our questions. Tony is easy to understand and also easy to talk to. I hope someday we will be able to engage him again. Thank you Tony. Shun & Stephanie

Tony was an excellent agent, understood the market well and what was required to sell my property. He kept me fully updated with potential buyers and feedback , he was friendly and genuine and I would recommend him to sell any property

Tony was really helpful throughout the campaign and kept us updated at all stages. He was really friendly and genuinely helpful with what ever questions we had. He arranged extra viewing out of hours and went above and beyond with anything he could. We were lucky enough to be the lucky purchases of the house and after the auction it was a really exciting and fun vibe that Tony and his team created. I would recommend Tony. Thanks again!

Hard to find in an agent with integrity, though, seems to be Tony's strength.

Tony was s great agent to work with on the sale of my mothers house. He kept as updated every week was always punctual when meeting for appointments and worked very hard for us to receive the best price possible. He was genuinely a very nice person.

It was reassuring to have Tony and Katrina working for me. Selling while living interstate requires extra service and they went out of their way to cover all details, large and small. Nothing was too much trouble. Congratulations on a job well done!

We chose Tony and Katrina after meeting them at another open. We liked their relaxed, no fuss approach to our sale. We felt they were up front with us and went the extra mile to achieve a sale price we were happy with. They are totally professional and a breath of fresh air in a tough industry. At the end we felt they were more than agents - they had become our friends.

It is a very pleasant experience working with Tony and his team during the sale process. Tony is very responsive and has maintained very good communication with us. Highly recommended!

I want to thank Katrina and Tony for a great job. They were very easy to deal with, answered all our questions, sold our house within a few days. Absolutely awesome. Thanks again Julie & Derek

We choose Tony because he showed curtesy and consideration to our tenants and achieved an excellent result in very quick time At all times he was informative and responsive to any concerns we had