Agencies in Marsfield, NSW, 2122

When my previous tenant left recently, Jennifer at Aurora guided me through a well-planned series of renovations while minimising the downtime. It was professional, with competing quotes obtained for my consideration, and I felt each step was well taken care of. Questions and responses were clear and prompt, and more importantly I felt advice was proactive for my benefit, all the way to marketing and reletting at an attractive rate. Much appreciated to all the Aurora team who contributed.

I consider the matter was handled professionally.

I’m generally good with their way of sending reports. They are responsive to the email. However there are things to be improved. Communication and management of the tenant expectation was not the way it should be and caused a lot of unwanted stress for me. When a senior agent stepped in we get some good results. Also when renting out, the initial communication was ambiguous and instead of providing facts , I was receiving a vague feedbacks. Eventually that was sorted but I suggest the junior agents to be mentored. Also they should try to optimise the owners costs which is not the case in some occasions.