Overview of Marsfield, NSW, 2122

I consider the matter was handled professionally.

I’m generally good with their way of sending reports. They are responsive to the email. However there are things to be improved. Communication and management of the tenant expectation was not the way it should be and caused a lot of unwanted stress for me. When a senior agent stepped in we get some good results. Also when renting out, the initial communication was ambiguous and instead of providing facts , I was receiving a vague feedbacks. Eventually that was sorted but I suggest the junior agents to be mentored. Also they should try to optimise the owners costs which is not the case in some occasions.

Identify issues and attend to them actively. Communicate well to make sure understanding of the issues as well as the resolution of them.

So far so good, otherwise,, we cannot work together for so many years. Gilbert Yue

Jane has been very helpful every time we needed something addressed.

Michael You has excellent customer service skills and acts professionalism.

We have had our unit managed by Sylvia for a number of years while working with her previous company. Sylvia has always provided the absolute best of service. She is efficient, and completely understanding of our needs. We are completely happy and pleased to have her as our manager. Thank you again Sylvia

Michael is very approachable. He listens and take our views into consideration. Always helpful and absolutely dedicated to his role. Resourceful and knowledgeable. Thank you, Michael for your patience and understanding.

I had a great experience working with Daniel Brush. He was quick, efficient, and extremely organised throughout the entire process. Communication was excellent — I was kept constantly updated at every stage, which made the whole experience smooth and stress-free. Everything was handled promptly and professionally, and I felt confident that my property was in good hands, and I could rent out my place quickly.

It was an absolute pleasure to be supported by Laurice Morgan who is one of the best property managers out there. Our tenant vacated the property not long before Christmas, and we are left without much time to secure a new tenant before the holidays. Laurice reached out and provided not only personal touch but also professional advice. Everything (new paint and new carpet) was handled perfectly and timely, and we were successful with securing a new tenant and signed a new lease before Christmas. We are overall very happy with Laurice and the services from Aurora (back dated from the days with NNW).