Overview of Marsfield, NSW, 2122

Very happy with the service. Communication was always prompt and straightforward, and everything was handled smoothly. Professional, helpful and easy to deal with. Highly recommend.

Good advise given in tenant selection, quick and timely response.

Patrick Suen was amazing and found a tenant for my apartment on the first open house. He was always punctual, helpful, honest, genuine, respectful and made me feel at ease. I feel confident that Aurora Property will look after my property well.

Sylvia has been managing my property for 4 years. I followed her after J R hunt sold their real estate business to Aurora. The reason I signed with Aurora was the fact I was impressed by the way she managed my property. She had very good knowledge of rentals and was quick to act on matters such as new rentals, repairs needing attention. She has been forthcoming with advice on numerous occasions. I am with Aurora because of my positive dealings with Sylvia

A truly customised service tailored to our needs and our property. It was smooth and professional as always.

When my previous tenant left recently, Jennifer at Aurora guided me through a well-planned series of renovations while minimising the downtime. It was professional, with competing quotes obtained for my consideration, and I felt each step was well taken care of. Questions and responses were clear and prompt, and more importantly I felt advice was proactive for my benefit, all the way to marketing and reletting at an attractive rate. Much appreciated to all the Aurora team who contributed.

Very professional and easy to work with. Made the whole process smooth and stress-free.

I consider the matter was handled professionally.

I’m generally good with their way of sending reports. They are responsive to the email. However there are things to be improved. Communication and management of the tenant expectation was not the way it should be and caused a lot of unwanted stress for me. When a senior agent stepped in we get some good results. Also when renting out, the initial communication was ambiguous and instead of providing facts , I was receiving a vague feedbacks. Eventually that was sorted but I suggest the junior agents to be mentored. Also they should try to optimise the owners costs which is not the case in some occasions.