Agencies in Victoria

The Team at Chwyla went above and beyond to help us out and made the whole process a breeze …. They are very professional and were great with communication 🌟🌟🌟🌟🌟

We have been incredibly fortunate to have Bri and Laurisa managing our rental property for several years now. They consistently maintain the highest standards, and no task is ever too much trouble for them. Their attention to detail is outstanding — they carry out thorough inspections, communicate clearly, and always provide high-quality, reliable service. They have an excellent network of trusted trades and professionals, which makes every situation seamless and stress-free. Bri and Laurisa are always prompt, professional, and proactive, giving us complete confidence that our property is in the best possible hands. We truly couldn’t recommend them more highly and are so grateful for the care and dedication they show to both us and our property.

We have worked with Bri on 2 of our investments. One which has recently been transfered to Chwyla in recent times. Having two agents look at two different properties gave us an objective critic on the level of service that was provided which was a stark difference. Bri and the team from Chwlya are not just looking for the next sale, the vetting done for each of the tenants they bring forward gives us the confidence that our property is going to be well looked after and also we will not have any pain points in terms of rent coming in on time etc. they have always taken the route of having open discussion with us and letting us know what is a realistic expectation on rental return vs an unrealistic one. Unlike our other agency who simply put forward a recommendation for the first application without any advice or vetting backgrounds Bri and team do the necessary checks upfront and then position the prospective tenants to us. Our other agency simply appeared to be middle people getting rent from tenants and pushing it to us. The team at Chwyla keep us upto date on any updates on tenancy law changes that may impact us. Ensure the property is at par with required maintenance and safety checks ensuring not just the safety of the tenants but protecting us from any nasty penalties. I believe this is also why they would be the trusted agent for tenants as they do what is right and pay very close attention to detail. We find Bri also goes above the call of duty at times example being when we needed some curtains to be replaced, whilst onsite she just did it for us. This attention and level of customer service is definitely what makes this agency a cut above other agencies I have worked with the in the past. It’s not just about getting top rent for the property but also ensuring that the tenant is keeping up to date with their commitments and also us keeping up to ours.

I’ve had a great experience with Kelly and Helena. They are both very friendly, professional and helpful. Communication has always been easy and they respond quickly whenever I have any questions or issues with the property. They have also been very helpful with various maintenance and repair issues in the apartment, always following things up and helping to get them sorted out as quickly as possible. I really appreciate all their help and support throughout my tenancy and would definitely recommend them!

The whole process was made super simple and easy with a helpful team who communicated well.

House hunting was challenging due to inspection times often clashing with work commitments, but Kelly was very accommodating and arranged an alternative time for us. She was incredibly helpful throughout the application process answering all my questions. Once our application was approved, Kelly ensured the lease signing, bond transfer, rent setup and key collection were all handled smoothly. Even after we moved in, she helped connect me with the rentals team for few queries. Thank you, Kelly, for your responsiveness and support. I hope to have the same positive experience with the rentals team giong forward!