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A respectful letter on plain paper, appeared in the letterbox many months before we listed the house with Natalie. She noticed the house had been withdrawn from the market 9 months earlier and wondered if something had happened to prevent a successful outcome. Something had indeed happened, but probably not what she imagined. Her letter invited a phone conversation about it, if and when we were ready. We liked her personal touch and kept the letter for later, after probate and title transfer, when we were ready to find the best people for a very special and loved house and native garden. We needed an agent with sensitivity. We found Natalie easy to talk to and genuinely interested in the history of the home and the unique character who loved it and made it his work of art for over 40 years. It was obvious Natalie had a forensic knowledge of the local market which she brought to the appraisal and subsequent marketing and sale of the home. Her candour, commitment and unshakable confidence carried us through the unfamiliar territory of selling the house, and not just to anyone. Natalie understood how important it was for us to find the best fit for the house, not necessarily the highest bidder. For six intense weeks Natalie was almost always available by phone and text, whilst driving, at home and quite late at night. It was a collaboration between all of us, every step of the way - through 'styling' the home with our benefactor's beautiful things, revealing the native garden's glory, producing a special video, a skilful photo-shoot and careful word-smithing. And then came the sales campaign. Natalie worked harder, longer and more conscientiously than in the lead-up, keeping us closely informed all the while. Her emotional intelligence gave her an ability to read people and her warm, approachable manner, enabled her to glean and pass on impressions and information, which helped us greatly in making a difficult choice between the final offers.

Smooth from beginning to finish.

Nish’s enthusiasm and energy really stood out from the start. He understood the unique appeal of our property and kept us in the loop at every step of the process. Nish and his team got us a fantastic outcome, highly recommend him to anyone selling in the Penrith area.