Agencies in Normanhurst, NSW, 2076

Alex is a remarkable agent. We are delighted we chose to partner with him for the sale of our home. Selling your home is littered with risks and challenges, and selecting the right agent is absolutely critical to extracting an excellent price regardless of market conditions. Equally important, is having a dependable team to go on the journey with. Navigating a sale after 40 years in our beloved family home seemed overwhelming and exhausting but Alex handled it with precision, empathy, transparency, and absolute class. From the beginning, communication was genuine and frequent, and a supportive plan to prepare the home was presented in a way that was very bespoke to our needs, and strategic. Alex's process and communication throughout the campaign was accessible and collaborative, where ideas were welcomed and encouraged. We felt like Alex's only client and that he was in our corner every step of the way. This was where Alex and his team really shone. Alex has that rare ability to bring a true sense of integrity and empathy to a sale, which made the sensational price he achieved even more special. An absolutely enjoyable experience with Pello and I would not hesitate to recommend Alex and his team to anyone selling or buying in the upper north shore.

In an unpredictable market, James’s experience really came into its own. He wasn’t fazed by setbacks, knew when to hold course and when to pivot, and had the confidence to make the tough calls. His advice wasn’t always what we wanted to hear, but it was what we needed. What sets James apart is that his commitment doesn’t stop when the working day ends. He called me on WhatsApp after an early morning run, having been thinking about our campaign and a possible change in strategy. That conversation stayed with me. It wasn’t just the advice, but knowing he was actively looking for solutions, even in his own time. That’s when I knew we were in good hands. Selling our family home from overseas meant placing an enormous amount of trust in our agents. James gave us the confidence to step back, trust his judgement and let him take the reins. James’s leadership and market knowledge, combined with Matt’s genuine care, energy and exceptional communication, made them a formidable team. If you’re looking for agents who will tell you what you need to hear, adapt when circumstances change and take real ownership of your sale, we couldn’t recommend James and Matt more highly. They earned our trust and delivered when it mattered most.

Deborah Low excels in her profession, displaying a deep understanding of the needs and requirements of both sellers and buyers. She creates a transparent framework for the benefit of both parties, addressing even the most unforeseen details with great diligence. Her professional approach, advice, and market information stand out, making her an ideal expert in her field. Furthermore, her friendly demeanor adds to her excellence.

Patrick was an easy pick from the beginning to work with, he was always available when we called and when it came to choosing agents he actually listen to us and took in our questions and thoughts and answered them vs going on about everything else and everyone else, at this point we knew he was right for us as he was dedicated to our property and its unique properties and learning about them from our view and understanding how we wanted the process to play out. Once on the market we unfortunately had a few personal things come up and focus away from the property, this didn't stop him (or more than likely benji) going once again above and beyond making sure property was ready the way I would expect it and that all buyers where given opportunities to view it, we understood the importance of competition during the auction and we cna safely say they drew in as many buyers as possible and also worked outside of standard open home hours to bring in more buyers and create that competition and achieve the result we got. Throughout the process what really helped was benji, patrick and Ed all being so communicative with us and keeping our anxiety at ease with constant updates. Honestly if we ever sell again he will be the one we use and only one we would recommend to our friends and family for all the above reasons + the fact he is genuinely nice guy that acts like a good mate and not just in it for financial gain.