Helen was amazing throughout the process of purchasing our first home. She was always available and checked in/followed up with us. We felt comfortable to ask her any question and she explained the process clearly.
Helen and the staff at FBT were incredibly accommodating. I often had questions about the process and Helen would promptly answer. Helen kept me updated when anything came up on their end, seeking clarification with me and giving me professional advice. For example, Helen contacted me to confirm I had uploaded a document which she didn't expect me to have so soon. There were no issues and she was clear in explaining the process. Thankfully, the FBT portal is simple to use. I highly recommend Helen and the staff at FBT.
Helen was very easy to communicate with and friendly, she answered all our questions and ran through different scenarios with us. She was happy with our 3 kids running around her office as we talked. Helen is very knowledgeable and friendly and I would highly recommend her to anyone looking for a loan.
Would recommend! Helen is an amazing communicator. Being that we were both first home buyers. My wife and I had the smoothest, easiest process when dealing with Helen. Full of knowledge, always keeping us in the loop. Nothing was ever too hard for Helen to help with. Made the purchase so much easier and less stress. Thanks Helen!!
Helen was fantastic! As a first home buyer carrying out the process alone having the support of Helen was amazing! I was buying my home for the most part whilst working overseas. I felt so much more confident carrying out the process with Helen on my team. Always a step ahead and letting me know what to expect. I had such a positive experience with Helen and have loved recommending her to friends. It was great to work with someone who really loves their job. I will absolutely contact Helen for my next purchase. Thank you Helen!
Helen was amazing to deal with throughout the experience of buying my first home!! The time and effort she put in to helping me was outstanding. I couldn’t speak more highly of her professionalism and expertise and will definitely forward her name on to friends and family.
Helen recently assisted me with securing finance pre-approval and official approval to purchase my first home. From the very first meeting with Helen she has been an absolute star in explaining the process to me, advocating for me, and keeping me up to date with any progress of my loan application. I am so grateful to Helen for everything she did for me. I would recommend her to anyone who would like the advice of a broker.
In the lead up to the expiration of our previous home loan strategy recently we needed to review our circumstances with Helen who had developed the existing arrangements around three years ago. Given a lot has changed both in our circumstances and also in the finance sector we had a number of considerations and thoughts in play. Put simply, Helen demystified the process enabling us to make informed decisions by dealing with someone who was in touch with our needs and position and also showed complete familiarity with both the sectors available products and processes. I would have no hesitation in recommending Helen to anyone looking to review their current strategy and to remove the arduous task of dealing directly with the various financial institutions. Helen sourced the best and most practical option for us at this time and removed a significant amount of research and workload for us both as very busy people in our individual professions.
It was a great experience. Helen talked us through the process of owning a house from the very start. She was available on after hours and on the weekend with any questions we had regarding anything on the matter
Helen was a delight to liaise with regarding my financial situation. She was very eager to assist, and the outcomes sourced were done so with efficiency and with high regard to my circumstances and my financial wellbeing.
My home/investment loan was difficult and complicated. Helen was always patient and courteous when we communicated. She is very professional and in my opinion achieved the almost impossible with my loan.
Helen was exceptionally helpful and knowledgeable in all stages of refinancing our home loan. From researching and providing us with the best home loan options and rates to suit our needs, to helping chase up the banks with queries post settlement, and all aspects in-between. Helen provided us with constant updates on the state of our application and was always available to answer any questions we had in a timely manner. I would highly recommend Helen to anyone looking at a home loan as her advice and knowledge made the refinancing process a smooth and enjoyable experience.
