Helen's profile

Helen's reviews

  5  
Helen has 113 reviewsacross 50 different locations, showing 12.
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Helen's qualities as told by our client reviews: dedicated, empathetic, friendly, supportive, responsive, clear communication, local expert.
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New Purchase review
Positive, knowledgable and goes above and beyond
12 months ago
Positive, knowledgable and goes above and beyond

Helen’s knowledge and can do attitude has put us in our dream home, after multiple changes and a slow market, we still managed to get our dream house. We have been using Helen for multiple years on a range of properties and that is the reason why we still keep coming back and only want to deal with Helen. Her experience and knowledge is priceless and positive attitude is key to our relationship. Well done Helen.

New Purchase review
Fantastic!!! Super helpful!
about 1 year ago
Fantastic!!! Super helpful!

Helen is the best. Hands down. She is honest and striaght shooting, knows what she's talking about, and breaks down the complicated/confusing process of getting a loan as easy and smooth as it could be. She is always there to chat through anything that doesn't make sense and is onto things in a very timely manner -- which was key for us because we were working on a strict timeline. We would recommend Helen to any and every one. She is a super star!

Refinanced Loan review
Fantastic experience!
about 1 year ago
Fantastic experience!

Helen worked smoothly and efficiently to ensure a quick and easy refinancing of our home loan. Her incredible communication kept us up to date every step of the way, and her insight and experience allowed for a great outcome with minimal input from us. We’re thrilled to be able to work with Helen again after collaborating on our initial home loan, and cannot recommend her highly enough!

New Purchase review
Thank you Helen
about 1 year ago
Thank you Helen

Thank you Helen for your patience. I ended up being a really long search for our property. Helen was always checking in when required and guided us through to make sure finances weren't a stressor.

New Purchase review
Fantastic attention to detail.Product knowledge was fantastic.
about 1 year ago
Fantastic attention to detail.Product knowledge was fantastic.

⸻ We just want to say a big thank you to Helen for all her help. She made the whole process so much easier and was always friendly, helpful, and professional. It was great having someone we could trust to guide us through everything.

New Purchase review
More than we hoped for!
over 1 year ago
More than we hoped for!

Helen made the purchase of our first home an absolute breeze! Her professionalism, communication and knowledge was outstanding which gave us peace of mind that we were in good hands. The whole process was smooth and stress free. Helen provides a personalised service which is customer centred. We cannot recommend her enough!

New Purchase review
Excellent service!
over 1 year ago
Excellent service!

My husband and I started with Helen guiding us on the deposit we needed to have for our first home. Helen worked tirelessly on explaining the exact figures, what grants we could apply for and what we needed to do next. Helen guided us the whole process. I have heard so many horror stories on purchasing first homes but with the help of Helen everything felt like a breeze. Helen was extremely responsive and if she didn't have the answer for us she would find it, and find it promptly. The client portal made everything so easy, we just uploaded documents and Helen sorted it from there. We could not be more grateful for the guidance she provided us and all the hard work she put in for us to get into the market and off the rental round about. I couldn't recommend her service or speak higher of Helen. Thank you. ☺️

New Purchase review
Professional, efficient and a pleasure to work with
over 1 year ago
Professional, efficient and a pleasure to work with

Helen and the Team at FBT were nothing short of amazing to work with. They were helpful throughout the process, and the communication was exceptional. Thank you Helen and Lucky for helping me purchase my new home!

New Purchase review
Wouldn't recommend anyone else!
over 1 year ago
Wouldn't recommend anyone else!

As two complete novices buying their first home, Helen was more helpful than we could have ever asked for. Helen is an excellent communicator and it shows how much she knows her stuff. She made the overwhelming amount of information digestible and accessible for the both of us, in a very supportive and caring manner. If you are even just thinking of purchasing a new home we can't recommend her more!

New Purchase review
Great results through listening, thorough knowledge and total professionalism.
over 1 year ago
Great results through listening, thorough knowledge and total professionalism.

Helen has been fantastic to deal with. We threw some some difficult scenarios due to our age and work requirements. Through listening to our needs and constant contact, Helen was able to structure a loan proposal that was perfect for our needs. From our experience we would highly recommend Helen to anybody requiring assistance with a loan.

New Purchase review
Extremely worthwhile working with Helen
over 1 year ago
Extremely worthwhile working with Helen

Working with Helen was the best part of the entire process of finding a house. She is knowledgeable, intelligent, smart, funny, well-organised, extremely professional, and makes the whole process a million times easier and less stressful. I would highly recommend her and her work to anyone considering working with a broker, we think that working with her was incredibly worthwhile. We found her through a review from a friend, and can definitely confirm that she is the best.

New Purchase review
Amazing service
almost 2 years ago
Amazing service

Helen went above and beyond to help us. She was professional, caring, understood our different circumstances and communicated regularly throughout the process which gave us confidence that things were tracking along smoothly. We would highly recommend her.

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