Helen was awesome to deal with from the initial phone call until settlement of our property. She was very responsive to emails and phone calls. Helen is very knowledgeable and that showed in all the questions I asked and the options she provided to us. Helen went above and beyond to secure finance for us and I would highly recommend her to anyone looking to obtain finance. We will definitely use Helen for future finance requirements.
From the moment I met Helen she was very friendly and engaging. She is an expert in her field and no question was a silly question. Helen explained everything in detail and made the whole process of buying a house seamless even though it can be a very stressful and daunting experience. Helen is excellent in her communication, keeping you up to date with every step of the process. She is highly professional and it was a pleasure to work with her. I highly recommend Helen in assisting and supporting you through one of the biggest decisions you will make in your life, owning your own home. Thank you Helen
Helen went above and beyond to help us in any way she could! She explained everything clearly with very easy-to-understand terms. She answered every silly question we had, showed compassion and was genuinely excited for our journey. I highly recommend Helen as your next broker.
I highly recommend Helen Gray to anyone looking at refinancing, getting into the housing market or simply getting an understanding of it all. Once you make the commitment she will endlessly pursue the greatest offer she can get you. There is too much to write about her, but simply put, I made the decision to travel from the Northern Territory to Hobart to have a meeting with her, and would do it again 10x over. Helen's reputation speaks for her self, if I purchase future properties I will be getting in touch with Helen again.
Helen knows the industry well; her experience ensures a smooth process without delay. She helped us immensely in navigating the minefield of banks, loans and interest rates. She has the patience of a saint and was always happy to pick up from where we left off, even if months had passed. Our journey took us from housing construction to eventually purchasing our new home and we couldn't be happier.
I haven’t had need to talk to many brokers in my life but the two I decided to contact about my mortgage were at opposite ends of the quality scale! The first in NSW was impatient, haughty and would have failed kindergarten maths! The second was Helen Gray in Hobart, and I breathed a sigh of relief when she answered my call. I’ve never met Helen as I live in NSW so all our communication was phone and email and she turned around my questions (and I had lots) in minutes. Helen was understanding, and had empathy together with excellent knowledge, and was always professional. No matter where you live, if you need a broker, I highly recommend Helen Gray.
Helen was an absolute dream to work with! As a first home buyer she made the process easy to navigate and stress free. She is incredibly knowledgeable and is able to articulate this knowledge clearly to someone like me who was new to the process. Her professionalism and communication was outstanding. She was readily available to answer questions throughout the process and was prompt in her response to emails. I also found her to be kind, enthusiastic and supportive which was very reassuring to me as a first home buyer. Thank you Helen!
Helen is a wonderful broker. Having been first home buyers with limited financial literacy, she was able to make things clear and easy for us to understand, as well as making the process extremely smooth and efficient. Helen and her staff (Dini) were always available to answers queries and sort and provided answers timely. We found Helen genuinely interested and invested in getting to know us, our goals, our situation and ensuring our needs were met. She is light hearted and personable. We can’t recommend Helen enough.
Helen was amazing from our first meeting until we successfully secured finance to purchase our home. I cannot recommend Helen and her team highly enough. As older clients we were unsure if we would be approved, without Helen's assistance I don't think that would have been possible. First class, professional, friendly service all the way.
Two years ago, Helen helped me to finance the purchase of a house when I wasn't sure it was even a possibility. At the time, because I was a single Mum with a low income, the only lender that would consider me had pretty high interest rates. Helen told me that when my income increased and I was less reliant on the single parent pension, I should come back and re-finance. Which is exactly what I have just done. Once again, Helen knew exactly which lender would be most the suitable option in my situation and made the process incredibly easy! Re-financing has saved me over $300 a fortnight in repayments! Thank you Helen!
Helen was fantastic to deal with. As first home buyers, she not only gave us advice on our finance options, but also on how the whole process worked. We had a couple of hurdles along the way and Helen was amazing at navigating us through making the whole process easy and stress free. We would highly recommend Helen and the team at FBT.
Can't recommend Helen highly enough! I was so intimidated with the idea of purchasing a property, but Helen broke everything down step by step and never once felt overwhelmed. We leaned heavily on Helen throughout the process as we are first time buyers and it just moved so smoothly from start to finish. Helen helped us to understand not just about what mortgage products were out there but also all of the other expenses that come up when buying a house and made sure we knew what to expect and had enough breathing space. Helen took the time to understand our needs, lifestyle and goals and was able to set our expectations not just on what we could borrow but what we can comfortably afford before we started seriously looking for a property. Before engaging Helen we had no clue whether a bank would even give us a loan and here we are with our first property settled just a couple of months later! It was a lot easier than I ever imagined, thanks to Helen and her team for making everything so transparent and simple.
