Knowledgeable service, attention to detail and a great result
Kathy helped me apply successfully for a mortgage recently and I am very happy with the outcome.
She presented a range of options according to my priorities and updated these several times with different scenarios. I felt fully informed throughout and very confident that I had all the information necessary to make my choice. She offered a wide range of products and had great knowledge of all of them.
There were challenges in demonstrating my income (as I'm self-employed) and Kathy stepped me through everything systematically. She was excellent at keeping in touch via phone and email to ensure I was always up to date and she was super-organised with all documentation. She clearly has excellent relationships with lenders too and she was able to anchor all the complex communications flying back and forth. Nothing was allowed to slip and I was confident I could rely on her to keep things moving forward.
Kathy is friendly and supportive and a pleasure to work with. She was recommended to me by a friend and I'd certainly recommend her in turn. I'm looking forward to staying in touch with Kathy and working with her again next time I need finance.