Simon and his team are knowledgeable, patient and efficient. Answered any questions I had, kept me updated and made it easy for me during the whole process.

I have been working with Simon since 2022 when I purchased the land. Since then, Simon has been able to ensure that all documentations are updated and nothing was ever behind. He would always kindly take the time to talk through any questions I had (there were a lot) and made sure that I was fully aware of everything going on. From the land all the way to the completion of the house, he was an amazing agent and I couldn't have asked for a better service provided by Simon and the rest of the team. I am confident that moving forward, Simon and the team will always be my go to choice. Thanks everyone!

From the time we first met him through to settlement, he was consistently friendly, helpful and professional. The loan process went smoothly with no delays. Simon provided a wide range of scenarios tailored to our situation, and he was always patient and willing to explain things in a way we could understand. This made us feel reassured and confident in our decisions. We would definitely recommend him, and we plan to return to Simon and his team in the future.

Simon helped me with my mortgage every step of the way from start to finish. He was patient with me and always prompt to respond to my inquiries. He has the resources to find you the best deal and process your paperwork quickly. Wish there were more people in the real estate industry like this!

From start to finish, the process was smooth, confident, and completely no-fuss. Simon is a great communicator who always took the time to explain everything clearly, no jargon, no confusion. What stood out most was the initiative and direction I received. Instead of being asked what I wanted, I was guided through suitable solutions with thoughtful suggestions I didn’t even know was possible. I came out of the experience not only with an amazing home loan solution but also the confidence my property goals would be met.

Always a pleasure dealing and working with Simon. Grateful for him and his team.

Simon was fantastic. My home buying journey stopped and started a few times and Simon reworked my options each time and explained them in clear simple language I could understand. His post meeting video recaps make it easy to go back and review and digest the information he gives. He even won my father over, who is old school and anti broker, but by the end of the meeting a fan. Simon came recommend to me by 2 friends ans I have already recommended him to several more who have had similarly great experiences with him. Thank you Simon, for making a scary jump into grown up land way less scary!

This is my second loan through Simon. Again, he has provided his value in exceptional market knowledge, communication, and professionalism. I would give Simon more than 5 stars if I could.

Simon and I worked together for over a year while I found the right property to purchase, and he made the whole process so simple. I knew next to nothing about home loans when I started this journey and Simon found a way to explain it to me so that I could understand. He is patient, professional and working with him has made what was a stressful situation, that little bit easier. Not only would I recommend Simon, I will be using his services again when it comes time to refinance.

The team at Welcome made the entire process simple and stress-free — they were proactive with updates, clear with advice, and genuinely friendly every step of the way. They were always happy to jump on a call and turned a complex process into a smooth and transparent experience. If you want a broker who’s reliable, responsive and truly has your best interests at heart, look no further. Highly recommend!

I cannot recommend Simon Ngo highly enough. As a mortgage broker, he made the entire process smooth, stress-free, and incredibly efficient. Simon took the time to understand my goals, explained every step in detail, and structured a loan that was both compliant and tailored to maximise my investment potential. His knowledge of SMSF lending is top-tier, and his communication throughout was professional, prompt, and transparent.

I’d like to thank Simon and his team for their incredible hard work and support in helping me purchase my first property. As a first-time homebuyer, the process felt overwhelming at times, but the team made everything so easy with their patience, expertise, and guidance every step of the way while also securing the most competitive rates. I can’t recommend Simon and his team highly enough!