From start to finish, the process was smooth, confident, and completely no-fuss. Simon is a great communicator who always took the time to explain everything clearly, no jargon, no confusion. What stood out most was the initiative and direction I received. Instead of being asked what I wanted, I was guided through suitable solutions with thoughtful suggestions I didn’t even know was possible. I came out of the experience not only with an amazing home loan solution but also the confidence my property goals would be met.

Always a pleasure dealing and working with Simon. Grateful for him and his team.

Simon was fantastic. My home buying journey stopped and started a few times and Simon reworked my options each time and explained them in clear simple language I could understand. His post meeting video recaps make it easy to go back and review and digest the information he gives. He even won my father over, who is old school and anti broker, but by the end of the meeting a fan. Simon came recommend to me by 2 friends ans I have already recommended him to several more who have had similarly great experiences with him. Thank you Simon, for making a scary jump into grown up land way less scary!

This is my second loan through Simon. Again, he has provided his value in exceptional market knowledge, communication, and professionalism. I would give Simon more than 5 stars if I could.

Simon and I worked together for over a year while I found the right property to purchase, and he made the whole process so simple. I knew next to nothing about home loans when I started this journey and Simon found a way to explain it to me so that I could understand. He is patient, professional and working with him has made what was a stressful situation, that little bit easier. Not only would I recommend Simon, I will be using his services again when it comes time to refinance.

The team at Welcome made the entire process simple and stress-free — they were proactive with updates, clear with advice, and genuinely friendly every step of the way. They were always happy to jump on a call and turned a complex process into a smooth and transparent experience. If you want a broker who’s reliable, responsive and truly has your best interests at heart, look no further. Highly recommend!

I cannot recommend Simon Ngo highly enough. As a mortgage broker, he made the entire process smooth, stress-free, and incredibly efficient. Simon took the time to understand my goals, explained every step in detail, and structured a loan that was both compliant and tailored to maximise my investment potential. His knowledge of SMSF lending is top-tier, and his communication throughout was professional, prompt, and transparent.

I’d like to thank Simon and his team for their incredible hard work and support in helping me purchase my first property. As a first-time homebuyer, the process felt overwhelming at times, but the team made everything so easy with their patience, expertise, and guidance every step of the way while also securing the most competitive rates. I can’t recommend Simon and his team highly enough!

As a first home buyer, I was very glad to have Simon’s assistance. He answered all of my queries; was really responsive; and, made the entire process as smooth as it could possibly be. I will definitely use him again.

I am thoroughly impressed with the level of dedication, knowledge, and expertise he demonstrated throughout the process. As a nurse, I was particularly grateful for his efforts in securing additional borrowing power for an investment property, enabling me to fund necessary renovations. Simon's communication skills are unparalleled; he consistently made himself available to discuss and clarify the intricacies of what can be a complex and unfamiliar process. His attention to detail was evident when he took the initiative to investigate and reconcile discrepancies between the figures provided by the conveyancer and the bank statements. To further enhance the experience, I was delighted to receive a thoughtful gift package upon settlement, delivered directly to my doorstep. Simon's outstanding service is truly commendable, and I wholeheartedly recommend him to anyone in need of his expertise. I only wish I had more friends in a position to purchase a property in today's market so they could benefit from his assistance as well. Moreover, Simon has assured me of his continued support, offering guidance on potential refinancing options or securing more favorable rates in the future. His commitment to his clients is unwavering, and I am grateful for his professionalism and expertise.

I recently worked with Simon and his team to consolidate our loans. Simon personally walked me through my options, with a detailed breakdown of each loan, helping me determine which ones to consolidate and which ones to keep separate. The end to end process was smooth with Simon and his team dealing with most of the heavy work between the banks. Simon is professional, patient and always available to answer any questions. If you're looking for a knowledgeable and reliable home loan broker, I absolutley recommend Simon. His advice is invaluable and I look forward to working with him again.

I had the pleasure of working with Simon and his team throughout the process of securing my mortgage, and I couldn't be more impressed with their level of professionalism, knowledge, and dedication. From start to finish, they made everything so much easier to understand and guided me through each step with patience and clarity. They were always available to answer my questions, provided me with multiple options, and ensured I was getting the best possible deal for my situation. I genuinely felt that they had my best interests at heart. I highly recommend The team at Welcome to anyone needing a mortgage broker.