Communication since day one has been very fluid and quick. It's been a good beginning of a hopefully long relationship.

BigginScott Richmond

star   4.9   (887 reviews)

and service teams has been far less than ideal. The term all care and no responsibility resonates far too often. The reply to one of my many complaints was " Yes I appointed Esteem to carry out the works but they don’t work for Biggin & Scott and we don’t work for them, so I am trying to do all I can to mediate this issue". This current issue relates to a $4K box gutter repair, the quotation supplied was described as being a “guaranteed” option. This option was presented by Biggin & Scott from one of their preferred providers. Every interaction since handing over the $4K as invoiced has been painful, the roof still leaks and I have heard every excuse under the sun as to why this is so. In short the works invoiced for was actually not undertaken, I was never consulted about this, the work was not checked by Biggin and Scott and is still not completed or resolved 10 months later. In my world if you take a fee to manage a property, which includes organising trades then you need to stand by the works and ensure at the very least follow through. No word yet about a refund for works invoiced for that were NOT undertaken. Mediation isn’t fixing the roof, yet Biggin & Scott still take the fees every month and in fact still recommend the supplier. *******************************and they are clearly not happy with my rating *******************Wendy Subsequently from your post in relation to our service , you clearly do not appreciate anything we do , and go out of your way to find fault . We were happy to seek a resolution with esteem , your last response was you were too busy to deal with it. We resign from management of your properties , the files will be available tomorrow Tuesday 17th September for collection .

BigginScott Richmond

star   4.9   (887 reviews)

Eva is a magnificent property manager. Thanks so much for your great service and advice. Peter and Vivienne

BigginScott Richmond

star   4.9   (887 reviews)

Craig wasted no time in getting the flat advertised and leased. Good work Graig!

BigginScott Richmond

star   4.9   (887 reviews)

The Biggin & Scott company video highlights an organisation with great values and people that care and enjoy their work. We have seen that in reality through the people we have worked with. The positive experince we have had with New Business, Jenn Durling, remained strong with Property Management, Brooke Johnson, and their associated support staff. We're very pleased to have chosen Biggin & Scott.

BigginScott Richmond

star   4.9   (887 reviews)

Thanks Tilly for getting new tenenant asap much appreciated Thanks Denis

BigginScott Richmond

star   4.9   (887 reviews)

Have used Biggin & Scott for property management for just over a year now. Their service and systems are excellent. Recommended.

BigginScott Richmond

star   4.9   (887 reviews)

Thanks to Ebony for efficiently arranging a new tenancy. Much appreciated.

BigginScott Richmond

star   4.9   (887 reviews)

Hi Ebony Thanks for all your efforts and keeping us informed with the progress . Yet again Biggin and Scott Richmond have been great to deal with zero Day vacancy and the price we wanted thanks Ebony .

BigginScott Richmond

star   4.9   (887 reviews)

Good service , thanks

BigginScott Richmond

star   4.9   (887 reviews)

Ebony at Biggin & Scott is extremely helpful and thoughtful. Biggin & Scott has been very attentive to my property and always available and eager to do their best for the landlord and the tenants.

BigginScott Richmond

star   4.9   (887 reviews)

Excellent and prompt service.

BigginScott Richmond

star   4.9   (887 reviews)