It is an absolute pleasure working with Serena. Her communication is always clear, concise, and very prompt. She is very quick and proactive in addressing any questions, concerns, and takes immediate action. Serena ensured and continues to ensure a smooth process and with great efficiency, and operates with absolute professionalism. Serena is incredibly friendly and personable, making her a pleasure to work with. She makes naturally stressful and complex processes seamless and very straightforward. I would highly recommend Serena (and Harcourts) to anyone looking for someone who is incredibly friendly, knowledgeable, responsive, professional, and genuinely committed delivering an exceptional experience. Many thanks Serena and the team at Harcourts Melbourne City!

Harcourts Melbourne City

star   4.9   (242 reviews)

They were as responsive as it gets, I was never left with any questions that needed to be answered. They were really professional and knowledgeable, they make sure that they have both owner and tenant on mind, protecting both to the fullest extent. Recommended for sure!

Harcourts Melbourne City

star   4.9   (242 reviews)

Changeover from previous management was problematic. However a phone call resolved the Body Corporate fees issue.

Harcourts Melbourne City

star   4.9   (242 reviews)

I fell into the trap of not expecting too much from my previous managing agent - but was awakened from my slumber when the property remained untenanted for 3 months - and they told me it was due to the deficiencies in the property (which I had diligently maintained) and due to 'a decline in rental demand' (it had been tenanted over 95% of the time over previous years!). Moving my business to Harcourts Melbourne City was win-win for both parties. They just did their job professionally (without fanfare and unnecessary spin) and provided higher quality marketing/photography, better organised inspections, a more rigorous assessment of applicants, kept me fully informed of progress and really helped to resolve issues. To cut a long story short, they found a quality tenant for the property just over one week after it was readvertised under their banner. I look forward to Harcourts Melbourne City continuing to manage my property.

Harcourts Melbourne City

star   4.9   (242 reviews)

We trust our agent to do the best he can for us

Harcourts Melbourne City

star   4.9   (242 reviews)

Professional response and deep knowledge about market.

Harcourts Melbourne City

star   4.9   (242 reviews)

They make an extensive appraisal of both your property and applicants for tenancy, the process is smooth and I feel listened to. When maintenance issues occur, I can trust Harcourts to get the job done properly!

Harcourts Melbourne City

star   4.9   (242 reviews)

Darren has been extremely professional, with great attention to detail, after a poor experience with my previous property manager. He communicated clearly and has been a pleasure to work with.

Harcourts Melbourne City

star   4.9   (242 reviews)

Very helpful and efficient

Harcourts Melbourne City

star   4.9   (242 reviews)

I was moving from over over seas so was reliantvonbsome good communication tobgetbthings organized amd thankfully this is what i was able to get.

Harcourts Melbourne City

star   4.9   (242 reviews)

Prior to our previous tenant having vacated our property earlier in the year, Harcourts Melbourne City (Darren Krause) already had a new tenant organised at a higher weekly rental - they virtually moved straight in after the exit date. Darren kept us regularly informed of what was happening during the process and was extremely professional in his handling of the matter.

Harcourts Melbourne City

star   4.9   (242 reviews)

Even though it was very near Christmas and new year festive season, the Harcourts team was very prompt with their timely, constant communications. The staffs were able to provide me with helpful feedbacks and share their vast experience including the legalities. I can only be happy to recommend Harcourts in sharing my experience to anybody out there who need help especially in Melbourne property real estate area.

Harcourts Melbourne City

star   4.9   (242 reviews)