Although my expectations of a real estate agent were already quite low, I was disappointed in my experience with Jess and the Harcourts team. In no way did we feel supported throughout the process of purchasing our property. Communication was minimal, and we often felt that our questions/concerns were either ignored or handballed onto other people. Face to face contact at inspections was also lacking. On the final inspection of the property, we were asked to list any questions or concerns to be fixed before settlement. This was not done, and we were provided with no answers. We somewhat naively thought that there would be more guidance and support provided by Jess and the team, whether we were first home buyers or more experienced, it should not have mattered. We were also of the impression that for a real estate agent there should have been more knowledge and professionalism. Jess seemed disorganised, uninterested, and poorly suited to this role. This was not a 'client focussed' experience, we end this journey feeling taken advantage of as we can assume that Jess has profited greatly from the sale of our property with very minimal effort.
Jessica Froude
