Transparent and honest. The way real estate agent should be!
Our experience with Kim and Jen has been a very good one with our purchase. They are transparent with the process and manages the expectation as a buyer. They know the area well as we have seen their history of sales. They are full of ideas of how to improve the house and absolutely sold us on the potential of the property. That is the sort of real estate agents that everybody needs, not just a hi bye type of agent. Doesn't matter which side of the equation you are on, buyer or seller, you would want Kim's team on your team. I think the results speaks for themselves on the amount of houses they sell.
Jen even went out of her way to put me onto expos/renovation inspirations which she didn't really have to do but because of her passion to give us a satisfying experience, she went over and above what others real estate agents wouldn't do.