starstarstarstarstar almost 8 years ago
Celebrate success
We started our "selling" journey with two known agents in our price point, without success. Karl's team were our next option, and we started the process with Matt. Due to unforeseen personal circumstances, Andrea joined forces with us and managed to bring a contract to us to our great delight. The Buyer had many demands that challenged both our amazing agent Andrea and ourselves. While the " destination" is a successfully completed sell, it is said that it is the journey that we all should recognise. Andrea made herself available to assist us above and beyond her role, much driven to both owners either being overseas, and interstate. Andrea ensured she kept us informed at each step along the way, and provided support and assistance to meet the expectations of the potential buyer and ourselves. As we understood it, Karl was provinding mentorship along the way, and Harriet and Cathy were looking after our adminstrative needs, all duplicated due to the overseas challenges.
My background is Customer service, and therefore can be demanding when judging service levels. Without an hesitation we highly commend/ recommend the level of service provided by all of the Elite Team during our selling journey. It is challenging to put a team together that ensure their customers needs are met, and they are made to feel that no request, or question is an inconvenience. That high level of service was demonstrated daily across the entire Elite Cairns Team - outstanding, well done. Both Guy and I are so very grateful for your support, professionalism, and success. Karl, we couldnt be more delighted, and feel sure that you have an up and coming STAR with Andrea, and you are proud of your Team's efforts.

Karl Latham
star 4.9 (571 reviews)