Ally was amazing from the get go. She was organised, helpful and seamless in everything that needed to be done to sell a property in QLD. Highly recommend and can't thank her enough for making the whole process stress free
Ally Cousens
Buying a home should be one of life's most exciting milestones. Sadly, our experience with Matthew Filip was anything but. My wife and I have purchased three properties over the years, with two also managed by the agency Matthew represents. As long-term clients, we believe we have a fair understanding of the level of service buyers should expect. We purchased our future family home remotely, fully aware of the extra challenges involved. However, our initial enquiries went unanswered until another member of the agency stepped in and ensured someone contacted us. Without that intervention, we may have missed the opportunity to purchase the property. Ironically, because the agency has a significant share of the Cairns property market, several other homes we had previously enquired about were also listed through Matthew. On each of those occasions, our calls and enquiries went unanswered. In hindsight, this should have been an early indication of the level of service we could expect. The only direct contact I received from Matthew was to negotiate repairs following the building inspection and to respond to concerns we raised on settlement day. Once the sale was effectively complete, the professionalism and enthusiasm shown during the sales calls appeared to disappear. We didn't expect a settlement gift, which we never received, but we did expect a simple congratulations when our finance was approved and settlement occurred. Instead, that acknowledgement came from the agency's leadership rather than the selling agent. Customer service is often defined by the small things, and unfortunately, those were missing throughout our experience. Based on the service we received, we cannot recommend Matthew Filip. We are struggling to rate his service above one star.
Matthew Filip
So good.Super honest and told us everything to expect.Advised with cleaning and presentation which came up superb.Sealed a great deal in no time.Thank you Rachel for everything.
Rachel Blok
Tim was extremely responsive throughout the whole process, and organised several visits to the property. Being a first home buyer, Tim provided me with guidance around the buying process and tips around setting up the home.
Tim Winborn-Sharp
Karl and Andrea provided updated information every step of the way throughout the sale process. Was very happy with the photography of the house and the team was able to secure a great sale price.
Karl Latham
I am not native English speaker. I worried about selling my house in English too much. However since I met him, Tim made me stress-free. Tim was speaking slowly and patient to me all the time. Knowledgeable, professional, immediate response and easy understanding. I believe he is a perfect agent for everyone especially people who is not good speaking English. Of course result is wonderful and amazing.
Tim Winborn-Sharp
He was so quick with our questions and when we have doubt or confusion he cleared same time. Really recommended.
Alexie Aristides
Very professional and new the area's market, got us exactly what we wanted
Zoe Wicks
Karl's a professional agent. He always Understand and very helpful. Thank you.
Karl Latham
Very professional and extremely helpful. Took the stress out of the selling process
Rachel Blok
Was very informative all the way.
Zoe Wicks
Very responsive. Rachel was very knowledgeable about the market in the area.
Rachel Blok
