Flawless from start to finish. Zoe and the team provided outstanding communication throughout the entire process. I never had to chase anything up or wonder where things were at, they kept me informed every step of the way. I would highly recommend them to anyone looking to buy or sell. An easy 11/10 experience!
Zoe Wicks
Dealing with Ally was a pleasure, she made the process very simple and had great communication throughout. I would recommend and use her again.
Ally Cousens
Karl had an excellent Knowledge of the property market in my area, and he and his team managed to take a great deal of the stress out of the whole process.
Karl Latham
Karl recently sold our house, and we couldn't be happier with the experience. His energy, passion, and extensive knowledge made the entire process feel easy and stress free. He kept us informed every step of the way, providing regular updates and always being available to answer our questions. We highly recommend Karl to anyone looking for a dedicated and professional real estate agent.
Karl Latham
We had a great experience working with our real estate agent throughout the process of buying our home. They were professional, responsive, and always available to answer our questions. Their guidance made the entire experience smooth and stress-free. We highly recommend their services to anyone looking to buy or sell a property.
Zoe Wicks
Tim was helpful with the buying process, and genuinely interested in what our plans where for the future
Tim Winborn-Sharp
Ally sold our house rapidly and for a great price. I don't think that any other agent would have achieved a better outcome for us. When I was selecting an agent to sell my house, I interviewed 5 agents from the Cairns and Redlynch area. On paper, Ally wasn't a front-runner as she had no experience with selling million-dollar-plus homes. However, after interviewing Ally, we concluded that she was honest, a great communicator, likeable, and was prepared to give us her best effort. Additionally, she was fully supported by a large agency with plenty of experience and resources. From the time we signed up with Ally, she was committed to getting us the best outcome. When the property was listed, she was inundated with potential buyers from across the country. Ally provided us with timely progress updates, and came to us with an acceptable offer after just 10 days. From start to finish we found Ally to be great. We have recommended Ally to friends in the area and would happily use her as our agent again.
Ally Cousens
Our experience with Pauline was seamless, her care was second to none. Every step was made easy with quick responses and plenty of clear communication.
Pauline Humphries
Good communication. Professional
Ally Cousens
I engaged Matt as one of several agents I met with when seeking a market appraisal and deciding who would be the best fit to sell my home. I appreciated his enthusiasm and his confidence that he could achieve a strong result. The marketing campaign for my property was well executed and showcased the effort I put into preparing the home. There were, however, aspects of the process that didn’t align with my expectations. I felt pressured during the initial meeting, as Matt was reluctant to leave without securing my signature. Throughout the campaign, the “working as a team” approach he emphasised felt more directive than collaborative, including being told to leave my own home for the first open in a tone I found unnecessarily firm. I also had concerns about how the first contract was handled. The buyers were pushed to a level that ultimately led them to withdraw during cooling‑off, which Matt later referred to as a “unicorn offer”. With more focus on understanding my goals, there may have been an opportunity to keep that contract at a level acceptable to both buyer and seller. The second contract was presented as the only realistic option, and I was advised that future offers would be significantly lower. I had expected to be shown all offers and conditions so I could make an informed decision myself. Communication also became more limited once the contract was secured, despite being told at the start that Matt would be my sole point of contact. In practice, I dealt with multiple people across the agency. Matt’s support person, Joel, was very authentic and honest, which I appreciated. The final touchpoint — an email from the head of the company addressed to my ex‑husband and using my former married name, despite me signing under my maiden name and being the sole owner — reinforced a lack of attention to detail. No apology followed. Overall, the property sold and marketing was strong, but my experience of the process was mixed. The service could be improved.
Matthew Filip
I contacted Giles after reading the many positive reviews about him online, and I'm glad I did. From our very first conversation, Giles didn't miss a beat. Working abroad at the time, I needed someone I could trust to take control of the sale process, and that's exactly what he did. He coordinated repairs I wasn't even aware were needed, organised cleaning and landscaping, and presented the property in a way I had never seen before. The transformation was exceptional. Throughout the entire process, Giles kept me informed every step of the way. His communication was outstanding, and nothing ever felt like too much trouble, and believe me, he took on way more than is expected of an agent. Thanks to his hard work, experience, and attention to detail, we ultimately sold the property above the asking price. I can't thank Giles and his team enough for everything they did. The level of service, professionalism, and genuine care they provided is becoming increasingly rare these days. If only all real estate agents operated like this. Good old-fashioned FNQ hospitality and customer service at its very best.
Giles Lort-Phillips
