Quantity over quality… we felt like we were just one of many properties on Tracy’s mind. Once hooked, we felt like we weren’t important and not a priority possibly due to us falling below her average sell point. Initial appointment she told us she had multiple buyers ready in the area who missed out on a previous property she sold in the street. She also said we would sell at 1.5mil “easily in the high 1.4”, talked us into an auction which clearly do not work when looking at the track record in Reedy Creek and cost us $900. Lied about a clause in the contract she begged us to sign (the contract was over $170,000 lower than initial price guide and $128,000 lower than bank evaluation) and told us there were no conditions but our solicitor told us after we signed that it was subject to sale. There were also hidden fees without this process that were not disclosed. We felt like we were annoying her team by asking for feedback after an open home and I was told not to stress multiple times. No offers were presented to us but we were told offers were made. Tracy and Chloe were very polite and persuasive in their conversations with us and due to this being our first time as sellers felt like we put all our trust into this team only to be left disappointed. We have gained a lot of experience on what not to do now and will find it hard to trust agents in the future as we felt lied to throughout this process.
Tracy Tomars
