Our profile

Our reviews

  5  
811 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: reliable, responsive, friendly, supportive, honest, clear communication, local expert.
Was this helpful?
Buyer review
Happy Buyers
over 3 years ago
Happy Buyers

James, Deb, John and Ronnie were all great to Deal with. The whole experience was really satisfying for us. We visited several properties before deciding and each time James and the team went to great lengths to help us. Their knowledge of the area, the market and the houses was exceptional. We felt confident that the team at Impact would help us find the right property for us and they did and we couldn't be more pleased. We were delighted with all aspects of the service and would highly recommend the Team.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Smooth Process
over 3 years ago
Smooth Process

We were pleased with Callum’s support during the purchasing process. He maintained contact and effectively negotiated our buying price. His assistant Irina was proactive and responded to queries/ requests promptly. All in all a smooth process.

Callum MacPherson

Callum MacPherson

  4.9   (532 reviews)
Seller review
Committed and Professional
over 3 years ago
Committed and Professional

Ben was absolutely committed to the sale of our property. Even in a tough market, was able to get the result we were after. Fantastic communication throughout, honest and always kept us up to date

Ben Cadd

Ben Cadd

  5   (37 reviews)
Seller review
Ben Cadd was fantastic to work with!
over 3 years ago
Ben Cadd was fantastic to work with!

From the very start, we knew Ben was someone we wanted to work with. He was up front, provided realistic expectations about a difficult property market and was clear about the strategy he felt best for selling our unusual property. His communication was excellent throughout. He was courteous, easily contactable and we really did feel like we had a friend on side. We would definitely recommend Ben if you're looking for a personable and completely professional real estate agent.

Ben Cadd

Ben Cadd

  5   (37 reviews)
Buyer review
Excellent
over 3 years ago
Excellent

We had a really nice experience with James and his team at Impact Reality. They were friendly, helpful and not pushy at all.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Great experience
over 3 years ago
Great experience

John Merchan was remarkably professional and personable throughout our engagement. He was clear and honest with all communication, while be responsive and sensitive to our needs. I highly recommend his as an agent.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Wonderful experience
over 3 years ago
Wonderful experience

We had a wonderful experience dealing with James, John and the team in the purchase of our property. They were clear and concise with theirs and the vendors expectations, and made the negotiations as seamless as possible. Great communication from start to finish and can’t recommend them enough

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Easiest Sale Ever
over 3 years ago
Easiest Sale Ever

Hi all , we were considering selling and had a chat with James and the team. We were not staying at the property much and thought it may be time to sell. We did an off market sale. The team had the property sold within a couple of weeks and at the price we had asked for. Because the sale was off market, we had no expensive advertising and the fees payable to Impact were very fair.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Great service
over 3 years ago
Great service

I had recent experience in selling my home using the services of Ben Cadd from Impact Realty. This was only the second time I have sold a home and I was extremely anxious. Ben was nothing short of amazing. He clearly explained the process and regularly reported back to me. All of my questions, both by email and phone were answered promptly and nothing was too much trouble. Following the sale Ben has kept in touch to ensure that the after sake process was going smoothly. I would highly recommend Ben to anyone wanting to sell their home.

Ben Cadd

Ben Cadd

  5   (37 reviews)
Buyer review
A great agent
over 3 years ago
A great agent

After dealing with a few of the agents down on the Peninsula whilst trying to buy a property he was fantastic and spent a lot of time giving us guidance and advice. James even took us on guided tour of Mt Eliza to show us around prior to making an offer. Hes a terrific agent!

James Merchan

James Merchan

  5   (386 reviews)
Seller review
A flawless selling experience As good as it gets
over 3 years ago
A flawless selling experience As good as it gets

From beginning to end I have experienced a very smooth efficient professional friendly and successful service from James and the whole team My house was priced appropriately to sell and it did in 4 days I received 4 offers The marketing plan worked creating a high level of interest and competition This enabled me to move forward with my life I was at all times treated respectfully listened to helped and supported A great result Thankyou Impact

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Such A Great Experience
over 3 years ago
Such A Great Experience

We had such a great experience selling our house with Callum and the team at Impact. Callum was professional, knowledgeable of the area and so easy to communicate with. The entire team were friendly and genuinely cared about our property and our wishes. If you’re looking for a team that you can trust your home with, I would always recommend Callum, Briely and everyone at Impact.

Callum MacPherson

Callum MacPherson

  4.9   (532 reviews)
325 - 336 of 811
Impact Realty Group Mount Eliza | Frankston
Contact Impact Realty Group Mount Eliza | Frankston
What information would you like?
© 2026 RateMyAgent