This is our third interaction with James & Deb Merchan and they go from strength to strength with their unique market offering. This agency has integrity, honesty and passion in abundance. From the initial engagement, to the signed contracts reaching unconditional and beyond, they have never taken their focus away from us as clients and always made us feel like we were their top priority. With hesitancy we placed our property on the market in the midst of a lockdown and were instantly struck by the confidence that they exuded in working in such circumstances. There were regular Zoom calls to keep us appraised of the progress and step by step instructions / guidance on how to navigate a sale in the middle of a pandemic - the business model is awesome. Deb demonstrated tireless patience with me as we navigated a virtual tour of our home that would ensure we were showcasing the property to draw as many prospective purchasers in as possible. With the loan of a professional camera, a team focused on getting the best outcomes, we also managed to take some great marketing pictures to support our lockdown sale. James and Deb have cornered the market in innovative sales tools in these challenging times and left no stone unturned when it came to gaining market attraction. They talk frankly and openly about the challenges and then identify the solutions - this is vital to us as we are relocating overseas and was one thing less for us to worry about. They exude confidence that is infectious but also very reassuring. We have sold many houses over the years and this rates as the most positive experience yet. We were totally confident that we had an agent on board who was as focused as we were, on getting a good result. Using multiple media options they secured a sale within 96 hours of launch. This is a dynamic impactful operation. Pandemic or not, I commend them wholeheartedly as the best in Mount Eliza, selling with an Impact!
James Merchan
