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  5  
813 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: reliable, responsive, friendly, supportive, honest, clear communication, local expert.
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Seller review
I cannot rate Deb and James high enough!
over 6 years ago
I cannot rate Deb and James high enough!

My husband and I have loved working with Deb and James to sell our house! From the moment we engaged with Impact we were provided a great, trusting service. They were honest, upfront and very down to earth. Most importantly their communication was incredible, they kept us up to date the entire process, including post acceptance of offer. Lastly, they got us an amazing outcome! THANK YOU.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Would highly recommend!!
over 6 years ago
Would highly recommend!!

James was a pleasure to deal with, very helpful and always went above and beyond when it came to selling our old house and purchasing our new dream home. Would highly recommend!!

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Selling of our first home
over 6 years ago
Selling of our first home

James and his wife Deb sold our very first home / small unit. James was approachable and knowledgeable, and confident. Both James and Deb worked hard to keep us constantly updated with buyers and interest, as well as being able to make us feel at ease throughout the process. Selling your first home is never easy, but with Impact we felt the support and communication were genuine from start to finish.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Honest Friendly Agent
over 6 years ago
Honest Friendly Agent

James and his team did a wonderful job marketing and selling our home. He and Deb are a great team. They kept us informed at every hurdle and made sure we felt comfortable in the decisions that were made regarding price, marketing and dressing the home. I would recommended him to any prospective buyer or seller.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Extremely professional And stress free purchase
over 6 years ago
Extremely professional And stress free purchase

Thanks to James at Impact Realty we were able to purchase a beautiful home in the area we were hoping for the right price! Thanks to James, Deb and team for their professional support through this process.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Very professional and personable.
over 6 years ago
Very professional and personable.

James & Deb were extremely proactive and worked productively to achieve a good result for the client. The open houses were conducted well and prospective purchasers were always promptly followed up. I would have no hesitation in recommending them to other prospective vendors.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Quality agent
over 6 years ago
Quality agent

James went of his way to meet me at property we purchased on a Sunday , and was very impressed with his & Deb’s promptness & help during the purchase. Any questions or issues had were straight on to it & highly recommend these agency. 👍👍

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Excellent agent
over 6 years ago
Excellent agent

Impact realty got us a higher price on our house than we had expected. They had a great understanding of the market and were able to make the process of selling happen quickly and smoothly. All staff we had contact with were professional & knowledgeable - we had no problem getting any question or query answered. Additionally, Impact realty were able to work flexibly around our busy household which made the selling process far easier.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Outstanding Service
over 6 years ago
Outstanding Service

James recently sold our investment property for us. We found James and Deb terrific to work with. They were very knowledgeable, regularly kept us up to date, communicated well with our tenants and made the whole process so easy for us. They were a pleasure to work with and I would highly recommend James and the team to others.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Excellent!
over 6 years ago
Excellent!

We just bought our first home in Australia through James. We dealt with James, Debs and John. All of them were a pleasure to deal with. Very knowledgable and accommodating when we wanted viewings etc. Great communication between everyone throughout the process. Would highly recommend them. They offered the personal touch which you don’t get with other companies.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Team Merchan delivers!
almost 7 years ago
Team Merchan delivers!

Having met James over 12 months ago while browsing for a potential new home, we appreciated the time and care he invested in developing a relationship with us. When the time came to sell our home, we found him and Deb realistic and knowledgeable with their sales strategy and price expectations. They were proactive with buyers, very available to us and communicated transparently every step of the way. Our home sold quickly (and painlessly) at a price we were very happy with and I would (and have) recommended James and Deb wholeheartedly.

James Merchan

James Merchan

  5   (386 reviews)
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Impact Realty Group Mount Eliza | Frankston
Contact Impact Realty Group Mount Eliza | Frankston
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