Kandice was great in outlining the pros & cons from each quote so we could make decisions quickly. She then organised to get the trades in ASAP & in the right order. This helped us be able to secure a new tenant sooner. Very happy
Image Property West End
Kandace is an exceptional property manager who helped us fast-track renovations (full re-paint & carpet, a/c install, and minor maintenance items) ahead of procuring a new tenant at the right weekly rent. We live in NSW, but it felt like we had our own Project Manager on site in QLD ! Kandace was fantastic at organising the trades and would call us immediately anything needed to be discussed. Following the refurb, Kandace was quick to get the property on the market and leased to a quality tenant at the right price. Kandace is a great communicator and helped us make the right decisions for our investment. We could not recommend her highly enough ! Thanks Kandace :)
Image Property West End
Zara is professional in managing properties, good communication and well done across property maintenance and lease management, also had detailed inspection reports. Thank you very much for your help.
Image Property West End
I can’t imagine leaving my property management in the hands of anyone else. Totally professional, super quick to notify and act on directions given, and up to date on the current rental market. I trust Image Property implicitly with acting on our behalf and the professional advice they offer us. As our trusted agent for several years now, I’m totally comfortable in recommending their services to anyone needing a reliable & dependable property manager.
Image Property West End
I am a non-resident property owner and have found Image Property West End to be most helpful and efficient in all aspects related to the management of my property! Their service has been excellent!
Image Property West End
We’ve had a great experience with Ian from Image Property. Ian kept us well informed throughout the entire process, with clear and consistent communication at every stage. His professionalism really stood out, and it was evident that they genuinely had our best interests at heart. He also provided clear, transparent pricing, which made everything straightforward and easy to understand. Overall, a very reliable and trustworthy team. I would highly recommend their services.
Image Property West End
Incredibly responsive, proactive and provided an exceptional experience.
Image Property West End
There is a high turnover of property managers at Image Property which can bring challenges. There's always been a good knowledge of the industry and the rental environment which has been helpful. The biggest challenge for me has been not receiving prompt responses to emails. It can be days until I receive a response. That said, I am hearing back quite promptly from Emily which I appreciate. When someone is away which is not unusual, and there is an urgent query it can sit there for days. Sometimes there is no out of office email response. I'm mentioning this in relation to a number of property managers at Image Property in the past. With regard to communication and promptness, Shanae sent the benchmark. I'm just mentioning this as a focus point, I'm generally happy particularly the way Emily was able to secure tenants then the previous ones decided to end their lease. It's good to be able to leave it to the experts and not have to stress out, and good having a relationship that is convivial - it certainly improves the experience of being a landlord which is becoming more and more challenging particularly in light of the government's attitude towards them.
Image Property West End
Great experience overall. The property manager was professional, responsive, and had strong knowledge of the local rental market. The process was smooth, and a suitable tenant was secured within one week. Highly recommend.
Image Property West End
Ian was very efficient and knowledgeable. He attended the pre settlement inspection with me when I purchased the property. He then then assisted me with contacts to rectify issues and make improvements to then rent the property out. He was good at communicating during the advertising campaign and found suitable tenants promptly.
Image Property West End
Ian was amazing to deal with, professional and friendly, explained everything along the way
Image Property West End
Great service, clear communication, and they manage my property with real care and professionalism
Image Property West End
