Freedom Property

We had the pleasure of working with Luke Nel during what was a particularly challenging sale. Luke needed to act on behalf of an elderly owner who had built the home more than 50 years ago and had very particular needs, so it was important to find someone who would approach the process with care, patience and respect. After interviewing three agents, we were immediately impressed by the way Luke asked us what we needed and how he could help make the process as stress-free as possible. He listened carefully, understood the owner’s wishes, and then guided us through the journey with professionalism and reassurance. There was an enormous amount of work required to prepare the home for sale, and every contact Luke recommended provided exceptional service. Luke went above and beyond, even helping clear the garden refuse so we could meet the owner's requested timelines. Luke’s up-to-date legal and real estate knowledge gave us great confidence and ensured the sale and contract process ran smoothly. Throughout the experience, Luke and his colleague Kyle remained in constant contact with us, which made a complex process feel well-managed and supported. We would highly recommend Luke as a down-to-earth, honest and hardworking agent who genuinely cares about his clients and will be with you every step of the way.

Luke Nel

star   5   (220 reviews)

I don’t generally like leaving negative reviews however i thought I better leave one in this case as I felt it was only fair to share my genuine experience. Despite seeing a number of positive reviews, I have to say my experience with Gemma Coady was immensely disappointing. As purchasers of a property where Gemma was acting for the seller, we found communication frustrating and, at times, inconsistent with what had been promised. There were repeated requests for updates throughout the process, which we provided wherever possible. However, I was surprised to later hear that Gemma had commented to my selling agent that she needed to contact him because “I went silent” — despite the fact that I returned every call she made and maintained communication throughout the transaction. I fully appreciate that real estate agents have a responsibility to represent their clients’ interests, but professionalism, transparency and keeping your word are equally important. Unfortunately, based on our experience, these expectations were not met. Sadly, we also feel aspects of the property were misrepresented during the sales process. Since taking possession, we have identified issues that will now require rectification at our own expense. Had these matters been disclosed or accurately represented from the outset, it would have influenced our understanding of the property and the costs involved. While I understand that real estate is a commission-based industry, throughout this transaction I was left with the impression that securing the sale was the priority, rather than ensuring a positive experience for all parties involved. Customer satisfaction and long-term relationships are just as important as achieving a result, and unfortunately that was not reflected in our experience. Purchasing a property is already a stressful process, and this experience added unnecessary frustration. While others may have had different experiences, ours was disappointing.

Gemma Coady

star   4.9   (183 reviews)

Luke is always available to answer any questions we may have and has been a great communicator during the whole process. From the moment he stepped into our home we could tell he was the perfect person for the job, passionate, understanding and very patient. He knows the market well and worked really hard to secure the best possible outcome for our property. We would have no hesitation in recommending Luke to anyone looking for a five star agent.

Luke Moss

star   4.9   (21 reviews)

We couldn't be happier with the fantastic job Gemma and her team did selling our home. Even though she isn’t local to Mundoolun, you would never have known it. She did her homework, took the time to truly understand our property and was completely across the local market dynamics out here. Gemma worked incredibly hard for us (just like she did when she sold our last home), and she made sure her entire team was educated and across every single detail of the sale. Her communication was top-tier, and her dedication paid off with a great result. If you want an agent who will put in the hard work and actually care, then I highly recommend Gemma and the Gemma Coady team!

Gemma Coady

star   4.9   (183 reviews)

We had a fantastic experience selling our home in Wellington Point. Luke was professional, knowledgeable, and kept us informed throughout the entire process. His local market expertise, communication, and genuine care made everything smooth and stress-free. We couldn’t be happier with the outcome and would highly recommend Luke to anyone buying or selling in the area.

Luke Nel

star   5   (220 reviews)

We wanted an extra week in the old house to give us time to shift. but sale fell over but extra time in our old house with the last contract we did not get .Still trying for some extra time for shifting .

Josh Davey

star   4.9   (57 reviews)