Exceptional customer service, attention to detail and empathy for both buyers and sellers
Louise and the Barry Plant Heathmont team are the exception to the rule in relation to my experiences with real estate agents. I used to rate real estate agents in the same realm as used car salesmen based on dishonest sales pitches and disappointing outcomes; but I can now say this is certainly not the case when I think of my experience of Louise and her team. I have been both a buyer and a seller in competitive and slow markets and as a buyer, Louise never gave up on finding me the perfect home. She listened to my needs and gave me honest feedback whether these were achievable in the market and locations I wanted. I never once felt ignored, forgotten or unsure that Louise didn't have my hopes as a priority in her efforts to find me a perfect home. As a seller, Louise was patient and not pushy like so many agents were to secure my business. She was honest and gave invaluable and affordable advice on improvements that did make a difference to the final sale value of our home and her connection to the services we needed to prepare our house for auction were equally professional and affordable. On auction day itself, Louise was as pumped as I was nervous. She acted in an entirely professional manner and spoke to all people at the auction as potential buyers which made everyone's experience at the auction a pleasurable one. All of the little extras both in the build up to the auction and on the day itself gave everyone who was there a red carpet experience. I consider her to be the finest example of any agent and encourage all who are considering her to be their agent to allow her the opportunity to do the same for them.