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Our reviews

  5  
906 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: reliable, honest, friendly, supportive, responsive, local expert, clear communication.
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Seller review
Service that’s goes over and above
about 3 years ago
Service that’s goes over and above

Thank you Jess, Alex, Lucinda and the whole sales team! Even before our sales journey started, Jess was helpful and responsive giving us rental appraisals and an understanding of the current market to help us make the decision to ultimately proceed to sell. Not once did I feel pushed into listing our home or making a decision along the way. Jess and Alex also gave us advice to assist with the purchase of our next home which was going completely over and above their remit and just demonstrated how much they care for the people they work with. Jess and Alex were thorough from our first meeting and gave us all of the information and support we needed while letting us choose how we wanted to list and approach the market based on similar properties but ultimately tailored the approach to us. I don’t plan on selling for a long, long time but I would work with Jess and the team again in a heart beat. It was our first time ever going through a sales process and thanks to the regular updates and checkins from Jess it was a smooth process and we were informed of where things were up to every step of the way. Jess also did all of the running around to keep our solicitors in the loop and took a lot of the pressure of us to pass on updates. To top it all off, we achieved the sales result we were after and even when I was stressed at times, we knew that we had Jess in our corner. Jess was always so friendly and understanding and I know our dog will miss her regular cuddles dearly!

Jess Doolan

Jess Doolan

  5   (256 reviews)
Buyer review
Excellent job
about 3 years ago
Excellent job

We’re very grateful for Sam's help in the last few weeks. It would not proceed so well and smoothly without the great effort Sam and the team have put into this. The whole family are very excited and looking forward to the settlement.

Sam Dyne

Sam Dyne

  5   (195 reviews)
Seller review
Very friendly and professional.
about 3 years ago
Very friendly and professional.

Sam is very approachable and promptly responds to e-mail and phone calls.

Sam Dyne

Sam Dyne

  5   (195 reviews)
Buyer review
A breath of fresh air…
about 3 years ago
A breath of fresh air…

…Just like the gorgeous house Jess sold us so was our dealings with Jess. She answered all our questions promptly and if she didn’t know the answer straight away she quickly found out. Jess is definitely an asset to Stone Real Estate.

Jess Doolan

Jess Doolan

  5   (256 reviews)
Buyer review
Super helpful and great attention to detail!
about 3 years ago
Super helpful and great attention to detail!

It was great dealing with Jess! She is highly professional and takes pride in her work. She managed expectations on both sides (vendor and buyer) and kept us engaged from exchange through to settlement. Highly recommend Jess as she has a sound understanding of the property market.

Jess Doolan

Jess Doolan

  5   (256 reviews)
Seller review
Best agent we could hope for!
about 3 years ago
Best agent we could hope for!

Jess and her team have done a stellar job for us. They helped us understand the market and worked with us every step of the way to create the best strategy to sell our home. It was an emotional experience being our first home but Jess has given us the best advice throughout the process. She has always kept us in the loop with very quick feedback and suggestions. We couldn't have hoped for a better hand in selling our first home and we would definitely recommend her and her team to anyone!

Jess Doolan

Jess Doolan

  5   (256 reviews)
Seller review
Warm and welcome
about 3 years ago
Warm and welcome

Her team was very organised and take care of us well :) She was gentle and welcome. The process to buy and sell were so nervous, but she looked after us so well even emotions. When I saw her how to sell properties, I thought she is the right agent. She is not pushing people but friendly approach people:) Thank you Jess!

Jess Smith

Jess Smith

  4.9   (804 reviews)
Seller review
Excellent market knowledge and fantastic experience
about 3 years ago
Excellent market knowledge and fantastic experience

It was an absolute pleasure to work with Jess, Shaye and Alex for the sale of our property! Jess and her team were in regular contact with us and always available to answer any questions we had. They were prompt in their responses to our requests and worked hard to achieve a positive outcome for us.

Jess Smith

Jess Smith

  4.9   (804 reviews)
Buyer review
Trustworthy, transparent, communicative and kind
about 3 years ago
Trustworthy, transparent, communicative and kind

Jess was excellent to deal with. Having had several negative experiences with other Canberra agents, Jess and the team at Stone were a breath of fresh air. Jess kept my partner and I informed at all stages of the purchase process. She provided realistic pricing advice and was quick to update us on any developments with the property. We were particularly impressed by the way Jess and her team conducted the pre-auction offer process. It was transparent, efficient and fair. Jess was quick to check-in at all stages of the process and responded promptly and comprehensively to all requests for additional information. Jess consistently treated us with respect, kindness and compassion. We remained confident throughout the purchasing process that Jess that was behaving ethically and transparently, and that she was genuine in her desire to get the best possible outcome for everyone involved. We would highly recommend Jess to any prospective buyers or sellers.

Jess Doolan

Jess Doolan

  5   (256 reviews)
Buyer review
Friendly and helpful
about 3 years ago
Friendly and helpful

Sam was wonderful to work with, forthright, practical and knowledgeable. Thank you for being clear and communicative during my purchase Sam!

Sam Dyne

Sam Dyne

  5   (195 reviews)
Seller review
Trustworthy
about 3 years ago
Trustworthy

We decided with Stone because of Jess and Alex's approach. They felt genuine, gentle, trustworthy and overall lovely. I was quite stressed over the whole process but they both put me at ease. I didn't want buyers to feel stressed either. I didn't want anyone to feel pressured into anything they didn't want to do. I felt there was a strong sense of integrity and that truly mattered to me. A strong sense of values and a genuine desire to help get a sale that was reachable. No over or under valuation. Thank you so much for making this a truly smooth process.

Jess Doolan

Jess Doolan

  5   (256 reviews)
Seller review
Excellent Service
about 3 years ago
Excellent Service

Sam is very friendly and professional. Sam keeps on top of all parties involved in the sale and keeps you informed thoroughly throughout the process!

Sam Dyne

Sam Dyne

  5   (195 reviews)
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