Trudi really knows her stuff. She got my house rented out at a price I wasn't expecting to receive and got tenants in there quickly. She is fast and on top of any issues so I know I am in good hands when an unexpected issue comes up
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I recently moved into a rental in the new year. When I attended the inspection for the house prior to moving in it was in a poor condition from the previous tenants although I was assured by the agent it would be cleaned and fixed before anyone moved in. After my application was approved and it was move in day I went to go check out my new rental home. Upon entering the house I instantly noticed it was still in a disgusting condition, the previous tenants had cleaned next to nothing. There were missing doornobs, no light bulbs, the oven was not cleaned, dishwasher full of dishes and they had also left a bunch of property I do not claim ownership of. The tiles were dirty and marked, rubbish all over my front lawn and upon ascending upstairs every room with carpet stunk of cat piss! The walls were so badly cleaned that there was cat poo and litter scraped up on several walls and doors. There are enormous marks on the walls with missing paint that looks atrocious and blinds not attatched. To explain to you how terrible of a condition this property was left in would be an understatement, but to it put it in to perspective not even my toilet seat would stay attatched to the toilet. 3 weeks, nearly a month in of my new rental I have heard no word back from the real estate and I have been left with other people's mess, meaning I have had to try and fix a lot of these problems myself. When I addressed these issues I was informed I had to make a maintenance request. It's outrageous I've been told to make such a request when the issues were made prior to my move in. Lovely people but I'm furious and disgusted of how they decided to palm this off to me.
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Hi There Since having Jacinta on my account as a Landlord, I have had the best service and response. Jacinta has been brilliant to work with and I am now moving my other property to Buxton because of Jacinta's great work, as I feel as a Landlord I know she will get things done. Thanks Jacinta
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The experience we had to resolve a quick or rather immediate acquirement for the property 71 Victoria street was intense and the all staff involved did an amazing job to help it all happen in the very tight timeframe. thanks again for all your support. Michelle Fields
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This is our first investment property and the advice and service provided by Buxton Ballarat has been first class. Always quick to answer questions and they really do invest time and energy into making things work.
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Our experience with Buxton has been extremely satisfying so far. They have been prompt in getting back to our enquiries, straight onto any repairs that the property required and I loved how the lease and condition report were all done online and were fool-proof/easy to use.
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we just purchased our first investment property and have chosen Buxton as our rental agent. They have been amazing from the start! Abbey has been especially helpful and made our experience and first time landlords and absolute breeze! We cannot thank the team at Buxton enough for their help and finding us a great tenant as quickly as possible - Highly recommend them!
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Ben was very helpful and aware of the situation which we were in. He went the extra mile to make sure we found a property that suited our needs and did so quickly. 10/10
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Buxton helped me find a new place when my lease was up and made the process as least stressful as possible. The team has been very friendly and professional and i am now loving my new place.
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Jamie is an experienced and passionate Agent. Who gives 150%.
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Great response to enquiries and getting approvals quickly. Great customer service.
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I find the staff in rental department very good . Melody on front desk always very pleasant
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