Very responsive and very helpful in navigating the process. Mel was attentive and quick to respond to questions and emails, as were all employees that I interacted with. Their knowledge of the local area provided confidence.
Century 21 Maddies Hermans
Melissa from Century 21 at Scarborough, was the kindest and the most professional property manager I dealt with during my recent journey, to find a new place to live for me and my companion cat ‘Nellie’. It took me three weeks to find my current new home and I met 10 different property managers and inspected 12 properties. from Ipswich to Redcliffe Peninsular during that time. I had a limited budget of $500 per week and this made it extremely hard to find a decent place to live. Melissa was the last agent that I met. She showed me two places that suited me. I stayed behind at the last house inspection, to speak to her personally about my situation. She listened carefully to my story, and understood my stress and the need to find a suitable property soon, as my current unit was going to be demolished shortly. Melissa said to me ‘Stop looking Rose, as I will find you the right place that you can afford’. I trusted and believed her. Two days later she rang me to say, that she had found me a great unit. I met her the next day there and it was indeed perfect for me, at $495.00 per week. She rang and spoke to the landlord explaining my situation, along with her recommendation, that I would be an excellent tenant. She rang me the next day saying my application was approved. I was so happy that I cried with relief. Two weeks later I am in my new home with my cat ‘Nellie’ who is slowly settling in to her new home as well. I was living in North Brisbane and now I am living in Redcliffe Peninsular area. It is a new start, to make new friends and begin a new life. Melissa did not see me as another pensioner, she took the time to see my maturity and my previous solid rental reference and my years as a business person, as an asset for her Landlord. I am very happy here and looking forward to a bright future, thanks to Melissa’s professionalism, as a property manager. Thank you so much Melissa, for ‘Nellie’ and my new home.
Century 21 Maddies Hermans
Melissa was very professional with a friendly smile approach. Asked questions after viewing the property for any feedback. I rate her 10/10. Quick to review application and actioned.
Century 21 Maddies Hermans
Mel Burton was incredible in assisting us to find a suitable property for us moving from interstate. We really appreciate her adaptability and kindness along the way. Will always recommend her as an agent in the area!
Century 21 Maddies Hermans
The response was very quick, and kept me updated on how my application was going, very pleasant to deal with 100% very helpful 😁👌
Century 21 Maddies Hermans
Mel is very professional. Nothing was too much trouble and phone calls, txt messages and emails were responded to quickly. I lovely surprise was the little gift pack when receiving my keys. That's a super lovely and thoughtful touch as "renters" are important too not just "buyers". Awesome experience would definately recommend Century 21 Maddies Hermans !!
Century 21 Maddies Hermans
We had an amazing experience from viewing the properties to being approved. Mel was so lovely and efficient with everything. She was so nice and happy to answer any questions.
Century 21 Maddies Hermans
We have found everyone at Century 21 Scarborough to be very friendly, professional and proactive. Starting with our leasing agent Mel showed us several properties until we found what we wanted. She was very friendly and helpful, and happily guided us through the application process even though we had a few little complications. The office staff were again friendly and helpful. The property management team (mainly Alana in our case) were very proactive in having little problems rectified and happily guided us with the paperwork and processes.
Century 21 Maddies Hermans
excellent service and understanding of the market
Century 21 Maddies Hermans
I received the most amazing service, from excellent communication, prompt acknowledgement that I had been approved the property and the fabulous goodies bag with an amazing range of items to assist with setting up is a gorgeous touch.
Century 21 Maddies Hermans
Mel was amazing she bent over backwards for viewing and helped us find a rental that suited our family perfectly The application process was flawless and quick And all communication since being approved has been exceptional Donna was extremly helpful when we went to pay our bond etc Couldn't reccomend Mel and Donna enough So glad to have finally found a rental agent with compassion, understanding and impeccable communication Thanks guys
Century 21 Maddies Hermans
The Century 21 Maddies Hermans team were a pleasure to work with (again). Donna is an absolute powerhouse and was on top of everything during the whole process. I highly recommend them.
Century 21 Maddies Hermans
