I have been with Century 21 since 2019. During that time I have not had a consistent Property Manager and that is one of the reasons why I left. Every year I generally received a email in January to renew my tenants lease, this year I did not receive it. I had to ring and remind my Property Manager to follow this up. When I rang, I discovered I did not have a Property Manager and they referred me to an assistant. I felt the manner was too sensitive and referred me to Jon. Unfortunately, my Tennant had to leave the property due to unaffordability. During this time I had to deal with my tenants husband making unreasonable demands on how to vacate the property. Unfortunately, my Property Manager had not had enough experience to support to advise me on how to deal with someone like this. She mentioned a few times that the unresolved issues could go to court. I felt unsupported and ill-advised regarding the situation. So I took it upon myself to clean the property, I was okay with that and thought we could move forward anyway. Unfortunately, I found that any kind of correspondence and communication around my property was falling very short. She had apologised every time this happened for different reasons on why she didn’t get back to me. I decided that I needed to find another Real Estate company that does look after their customers and have better communication protocols.

Century 21 Maddies Hermans

star   4.8   (224 reviews)

I couldn't of asked for a better experience dealing with Century 21, they were so lovely and did everything they could to get me an my family into a home as soon as possible especially with our 3rd baby due very soon.

Century 21 Maddies Hermans

star   4.8   (224 reviews)

Thank you Mel, we were impressed and quickly put at ease by your warm and kind personality. Your cheerful and pleasant nature calmed our anxiety about finding an apartment we could call home. Your insights and knowledge of the market and trends in the area were timely. We felt you really cared about us. You are blessed with wonderful customer service skills and professional in the way you assisted us. We have no doubt your other clients feel the same way as we do. We are very grateful!

Century 21 Maddies Hermans

star   4.8   (224 reviews)

Maddie's was so helpful and worked very fast and efficiently to get us to move in as simply and fast as possible.

Century 21 Maddies Hermans

star   4.8   (224 reviews)

Very professional, warm and welcoming with a great personality and a positive attitude towards me and my circumstances.

Century 21 Maddies Hermans

star   4.8   (224 reviews)

The agency assisted with the application process and kept me informed.

Century 21 Maddies Hermans

star   4.8   (224 reviews)

Having met Melissa at a few inspections I found her to be friendly, reliable, courteous and responsive to our needs. Forming good relationships early, is always going to ensure a happy outcome for all parties during the process and we are thrilled to become new tenants knowing that our needs will be well catered to and that we are treated respectfully thanks to Melissa and the team.

Century 21 Maddies Hermans

star   4.8   (224 reviews)

Century 21 Maddies Hermans demonstrated prompt communication, transparency and professionalism during my search for a place to stay. Their professionalism made my tenancy application seamless.

Century 21 Maddies Hermans

star   4.8   (224 reviews)

From the minute we met Mel she was so kind, supportive and wow her communication was impeccable. From when we viewed the property, we were moving in less than 2 weeks. Century 21 definitely goes above and beyond and treats everyone with so much kindness. We have owned a number of properties over the years but are currently renting, Century 21 presented us with a gift bag when we collected keys with the most thoughtful gifts to help with the move. My place of employment also uses Century 21 for holiday letting a number of properties and we could never fault their service and support. I would highly recommend Mel and Century 21. Thank you!

Century 21 Maddies Hermans

star   4.8   (224 reviews)

Review for Mel Burton – Leasing Officer Mel made my move to my new home smooth and stress-free. Her professionalism, clear communication, and attention to detail were exceptional. She went above and beyond to ensure everything was handled seamlessly. Highly recommend Mel for her friendly and reliable service!

Century 21 Maddies Hermans

star   4.8   (224 reviews)

As a newbie to all aspects of the rental and leasing process’s and approximately 2 months to find another home I cannot even describe how I feel now as I am still amazed at the Century 21 team as a whole who understood my predicament that i was in (not understanding how to navigate my way through the total process of transitioning from beginning to end ) almost the whole team had played a part in guiding me through to an outcome that I had only dreamt about,each team member who helped me truly shined in their expertise experience and knowledge and these are my own words and feelings that all I can say is thankyou thankyou thankyou from the bottom of my heart to the Century 21 team for the beautiful home in the prime location that I had only dreamt about please accept my full Love appreciation and gratitude to you all,Wishing you and your families all a wonderful happy and blessed Merry Christmas

Century 21 Maddies Hermans

star   4.8   (224 reviews)

Mel was so warm and engaging. Made myself and my elderly mother feel safe and trusting of her immediately. Followed up promptly and called personally to relay outcome. Donna was equally efficient and welcoming. She called to apologize for the late sending of paperwork (same day) due to out of control weekend weather events that had occurred. Very happy so far with the clear communication.

Century 21 Maddies Hermans

star   4.8   (224 reviews)