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Our reviews

  5  
298 reviewsacross 21 different locations, showing 12.
Our qualities as told by our client reviews: supportive, honest, well-prepared, reliable, responsive, clear communication, local expert.
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Seller review
Committed, professional and effective service
almost 2 years ago
Committed, professional and effective service

I can't compliment Tom and Carrie enough for their committed and responsive services. Our property was sold within a week of listing and 4 days of the first and only open house! Starting from our first exploratory discussion with Carrie, we felt we were treated with respect and very professionally. Tom and Carrie demonstrated very good knowledge and real experience of our local market. All our questions were patiently answered, and all our needs were met. Helpful suggestions and advice was offered on how to prepare our property for market. Also, the sales campaign was patiently explained to us in detail, so we knew what to expect. Furthermore, either of Tom or Carrie was always available whenever we called, or our calls were returned very promptly. We were very impressed that they took the trouble to update us regularly during the process, for example, they provided very timely updates when there was some delay in the exchange of contracts. That way, we understood the reasons for the delay and was able to feel confident the deal remained on foot. We are very pleased with the quality of services we received and the final price which Tom and Carrie worked to get us. We can definitely commend Element Realty to you.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Professional, Honest & Efficient
almost 2 years ago
Professional, Honest & Efficient

Tom is simply just a joy to work with. From the moment of meeting him, I felt looked after. Honesty for me goes a long way and there was no bull from this man. Throughout the whole process he ensured I was updated, the transparency between him and I, saw no ends. Within 5 days of listing this man sold our property. Efficient is an understatement here. If you're looking for a honest and passionate Agent, Tom is your guy. Thanks Tom for your hard work and effort. We hope to one day work with you again.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Professional and thoughtful agent.
about 2 years ago
Professional and thoughtful agent.

Tom helps me to sell my place in short notice. Tom arrange a meeting in the next day after our first call. After obtaining my requirements and conditions, he arranged the photoshots and cleaning up team within a week. All the time he takes repaint my place and put on the market is in rocketing speed. Only 2 open house he sold my house in my requested price. This man is a legend. Thanks Tom for your hard work and professional.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Excellent
about 2 years ago
Excellent

Tom sold our place at Rydalmere. He knew we had a strict time line. He worked tirelessly above and beyond our expectations and sold it efficiently in time for our simultaneous settlement. He kept us informed and up to date and always had our best interest in mind. We highly recommend his service he is experienced, professional and personable. He is the best in his field we are very happy we choose Tom as our agent.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Excellent Service with a great price result achieved
about 2 years ago
Excellent Service with a great price result achieved

Tom is a professinal agent with great skills and rich experience. Tom got top price for my property sold and I wouldn't hesitate to work with him again.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Professional and Effective
about 2 years ago
Professional and Effective

Tom assisted myself and my wife's sale of our 2 bedroom unit in Telopea. He was professional, timely and consistently provided updates on the sale for the three weeks the property was on the market. He arranged painting and furnishing which we believe improved the outcome. I would recommend Tom for anyone wanting to sell in the area - he is easy to work with, clearly communicates and delivers quality results. Thanks Tom.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Efficient and Professional Agent
about 2 years ago
Efficient and Professional Agent

Tom was my agent for my sale of property in Telopea and he is professional and efficient. Sold my property after listing for only less than 1 week and negotiated a good price up to my expectation. Thanks Tom.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
tom chan has done an excellent job
about 2 years ago
tom chan has done an excellent job

Exceptional Service and Beyond my expectations!! I am amazed!! I recently had the pleasure of working with Tom Chan to sell my property, and I cannot speak highly enough of the outstanding service and exceptional results he delivered. From the moment we engaged his services to the successful sale, every step of the process exceeded my expectations. Beyond their exceptional professional capabilities, Tom Chan demonstrated genuine care and commitment to achieving the best outcome for me as his client. He went above and beyond to address any concerns I had, ensuring I felt supported and confident every step of the way. I wholeheartedly recommend Tom Chan to anyone looking to sell their property. His outstanding achievement in selling my property for a price beyond my expectations is a testament to his expertise, dedication, and unwavering commitment to client satisfaction. Thank you, Tom for your exemplary service and for exceeding all my expectations. You have truly set the standard for excellence in real estate.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
One in a million - Well done Tom it has been a privelege to work with you.
about 2 years ago
One in a million - Well done Tom it has been a privelege to work with you.

Our experience with Tom was seamless, Tom organised everything for us, and worked tirelessly to ensure the sale of our property went through with out any problems. Toms negotiation and communication skills are second to none, and most certainly thinks outside the box. No obstacle is too hard, always will come up with a work around.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Professional with good work ethics
about 2 years ago
Professional with good work ethics

During our interaction with Tom, we felt he had really good work ethics. Tom’s way of handling things was really honest and professional. He was always willing to give a clear picture not just to us(the seller) but also to the Potential buyers. He kept us informed with regular updates even when something was not going in the right direction and that is what we would expect. He was also very patient with answering and clarifying queries. So very happy with our experience with him and would definitely recommend his services.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Professional job
about 2 years ago
Professional job

Tom is a very good agent. He has a professional knowledge and always responds to clients in first place with good advice. Well done. Thank you.

Tom Chan

Tom Chan

  5   (298 reviews)
Seller review
Closed, the same day it opened.
about 2 years ago
Closed, the same day it opened.

It’s often hard to write a review where everything sounds so perfect. Anyway! From the moment I made contact with Tom, and throughout the sales journey the sheer professionalism from Tom and his team simply exceeded expectations. Tom’s understanding of the local market, clear, clean and logical explanations as well as his extended relationships with other industries made the complexities and stress related to a Renovation and sales a bit of a non event! Most importantly, through Tom managing the whole process my house opened and sold on the same day!

Tom Chan

Tom Chan

  5   (298 reviews)
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