I can't compliment Tom and Carrie enough for their committed and responsive services. Our property was sold within a week of listing and 4 days of the first and only open house! Starting from our first exploratory discussion with Carrie, we felt we were treated with respect and very professionally. Tom and Carrie demonstrated very good knowledge and real experience of our local market. All our questions were patiently answered, and all our needs were met. Helpful suggestions and advice was offered on how to prepare our property for market. Also, the sales campaign was patiently explained to us in detail, so we knew what to expect. Furthermore, either of Tom or Carrie was always available whenever we called, or our calls were returned very promptly. We were very impressed that they took the trouble to update us regularly during the process, for example, they provided very timely updates when there was some delay in the exchange of contracts. That way, we understood the reasons for the delay and was able to feel confident the deal remained on foot. We are very pleased with the quality of services we received and the final price which Tom and Carrie worked to get us. We can definitely commend Element Realty to you.

Tom Chan


