Olivia made the whole process of selling our home an absolute breeze. She is extremely genuine, personable, professional and has exceptional communication skills. She constantly kept us well informed and updated through texts, phone calls and reports which made the process exciting and not at all stressful. The final outcome exceeded our expectations by far. We would definitely recommend Olivia to anyone.
Olivia Coates
Olivia guided me through the process of selling my property and I got the price I wanted so I am happy. Olivia's knowledge and advice was of a high standard.
Olivia Coates
Denzil was genuinely caring, patient and extremely professional in all stages of the process. He gave us great insight but also took our feedback onboard, to reach the best result we could have hoped for. Denzil is a true gentleman, who represented our property in the best light, and who stands out from other agents through his openness and his genuine consideration. Communication with Denzil was easy, especially given the support provided by Jane Johnston, who was always available and trying her best to make this experience the smoothest one possible. We would definitely involve Denzil Lloyd again for a future sale as not only the results were over-achieved and the way of working was excellent.
Denzil Lloyd
The past 12 months of dealing with Sue and her team have been really pleasant. Sue makes the entire buying process really transparent and straightforward. I felt that she communicated openly yet always managed to get the best price for the vendors. I was very happy with the outcome of my purchase, while Sue got every last dollar for her client.
Su Reynolds
Helen uses her experience and knowledge to mount a campaign for the vendor which has nuance in the timing and purchaser involvement. She is well versed in how to present a house to the market, and has an excellent team around her to that purpose. Importantly, she is approachable and keeps you informed as to the progress which is being made. I have no hesitation in recommending her to anyone seeking to sell a property.
Helen Huntly-Barratt
Even though she's new to our area, she did a lot of home work. Good communicator, put up with my stresses and tantrums all the way through. Very professional.
Lee Grimes
Tara has provided us with very valuable insight on the local market that she knows like no one else. We felt that Tara not only knew properties but understands the community aspects related to them. Tara told us at the start that First National would break a new record with our property and they did!
Tara Torkkola
Due to Covid restrictions I didn’t get to view the property or meet Olivia in person until settlement. I felt very comfortable with the purchase in Olivia’s capable hands. She was attentive, thorough and upfront.
Olivia Coates
I am a buyers agent and deal with a lot of agents and was impressed with the knowledge Paul had on the Suffolk Park area. As I was buying this for myself, I had a lot of questions about the area, other homes sold and market conditions which Paul was happy to answer. He was also very easy to deal with and gave me clear price expectations. Thank you Paul !
Paul Banister
Oliver showed us how his local knowledge , expertise and professionalism were the cornerstones of his strategy in preparing our property and delivering an outstanding result for our rural property. Can’t speak highly enough of Oliver Alderidge and his team at First National Byron Bay.
Oliver Aldridge
We have bought and sold many properties over the past 10 years and Helen is a breathe of fresh air in the real estate industry. Helen spent time with us explaining her process and the way she was going to get the maximum interest and price for our property. We were impressed from the moment we met her and she didn’t oversell it. She works professionally and speedy and keeps you updated through the process. We launched our home on the market and Helen has it sold within 36 hours of it “going to market”. If I could give her more than 5 stars I would.
Helen Huntly-Barratt
It was a truly bullish market when we listed our Byron hinterland property. It sold to the first person in a handful of days. For that we have given 2/5. Where the so called 'Team Tara' fell down was after sales care. We were overseas and corresponded via WhatsApp. No issue. Once exchanged we agreed to buyer visiting the empty house on 2/3 or so cases but accompanied by a member of 'Team Tara'. Friends were staying in the house having sold their own place via the same agent and being unable to travel to their new home. These friends agreed to vacate the house when the visit was to take place. Day came and they get a message directly - where's the house key kept? Replying - dont you have a key in your key safe, the answer was yes but we cannot find it. They also said no one was to accompany the buyers – that had been agreed with us. Luckily a spare key was left and our friends came back 6 hours later. Our friends were very worried as we had told them that a staffer had to be present on any visit. I heard this, called, only to be told I was wrong - that was the agreement. The next day I received a message (no call) from Tara to say sorry they had screwed up. I asked where the key was – to date I am still waiting on an answer. So strangers were allowed into our house where our possessions were, and our friends private possessions. Our insurances would have been void and our lawyer was equally as livid and the buyers lawyer was embarrassed. Realising how they had screwed up, ongoing we received very limited but highly guarded messages. On completion we received a brief emoji decorated message to say 'well done', that was it. Having just given them the easiest sale and a fee of over $105,000, Tara didnt have the courtesy to pick up the phone. Such arrogance. As the owner of many businesses if my sales staff had not called the client after such a deal, all hell would have broken loose. I also emailed this tale to 2 directors of First National - 2 weeks on and not a word.
Tara Torkkola
