Tara has provided us with very valuable insight on the local market that she knows like no one else. We felt that Tara not only knew properties but understands the community aspects related to them. Tara told us at the start that First National would break a new record with our property and they did!
Tara Torkkola
Due to Covid restrictions I didn’t get to view the property or meet Olivia in person until settlement. I felt very comfortable with the purchase in Olivia’s capable hands. She was attentive, thorough and upfront.
Olivia Coates
I am a buyers agent and deal with a lot of agents and was impressed with the knowledge Paul had on the Suffolk Park area. As I was buying this for myself, I had a lot of questions about the area, other homes sold and market conditions which Paul was happy to answer. He was also very easy to deal with and gave me clear price expectations. Thank you Paul !
Paul Banister
Oliver showed us how his local knowledge , expertise and professionalism were the cornerstones of his strategy in preparing our property and delivering an outstanding result for our rural property. Can’t speak highly enough of Oliver Alderidge and his team at First National Byron Bay.
Oliver Aldridge
We have bought and sold many properties over the past 10 years and Helen is a breathe of fresh air in the real estate industry. Helen spent time with us explaining her process and the way she was going to get the maximum interest and price for our property. We were impressed from the moment we met her and she didn’t oversell it. She works professionally and speedy and keeps you updated through the process. We launched our home on the market and Helen has it sold within 36 hours of it “going to market”. If I could give her more than 5 stars I would.
Helen Huntly-Barratt
It was a truly bullish market when we listed our Byron hinterland property. It sold to the first person in a handful of days. For that we have given 2/5. Where the so called 'Team Tara' fell down was after sales care. We were overseas and corresponded via WhatsApp. No issue. Once exchanged we agreed to buyer visiting the empty house on 2/3 or so cases but accompanied by a member of 'Team Tara'. Friends were staying in the house having sold their own place via the same agent and being unable to travel to their new home. These friends agreed to vacate the house when the visit was to take place. Day came and they get a message directly - where's the house key kept? Replying - dont you have a key in your key safe, the answer was yes but we cannot find it. They also said no one was to accompany the buyers – that had been agreed with us. Luckily a spare key was left and our friends came back 6 hours later. Our friends were very worried as we had told them that a staffer had to be present on any visit. I heard this, called, only to be told I was wrong - that was the agreement. The next day I received a message (no call) from Tara to say sorry they had screwed up. I asked where the key was – to date I am still waiting on an answer. So strangers were allowed into our house where our possessions were, and our friends private possessions. Our insurances would have been void and our lawyer was equally as livid and the buyers lawyer was embarrassed. Realising how they had screwed up, ongoing we received very limited but highly guarded messages. On completion we received a brief emoji decorated message to say 'well done', that was it. Having just given them the easiest sale and a fee of over $105,000, Tara didnt have the courtesy to pick up the phone. Such arrogance. As the owner of many businesses if my sales staff had not called the client after such a deal, all hell would have broken loose. I also emailed this tale to 2 directors of First National - 2 weeks on and not a word.
Tara Torkkola
Su has an excellent knowledge of the Byron area market. She was highly professional and exceedingly prompt with chasing up enquiries and feeding back to me. She has her finger on the pulse with regards to market sentiment and was proactive in suggesting a buying guide to attract most attention. I would highly recommend using her services.
Su Reynolds
Tara is warm, friendly and very professional in all she does. She has vast experience and knowledge of the local scene and is very supportive with regard to your property goals. Tara does not pressure you but rather gives you time to consider options and then works hard to achieve your goal. Her team provide excellent support and you definitely feel confident that they have your best interests at heart. We were delighted with the outcome of our sale and are grateful to Tara and her team. We will continue to work with Tara in the future, as we believe that she offers the best service in the shire.
Tara Torkkola
Su was wonderful with my elderly mother dealing with selling her house in a very calm and patient manner. Everything ran smoothly and mum didn’t have to see any buyers nor know anyone had been in her house. Su was great explaining all processes, keeping us updated and not overwhelming her at a stressful time. I wouldn’t hesitate to recommend Su and her team for a very very smooth transaction !!
Su Reynolds
We had an excellent experience buying a long sought after family holiday house in Byron Bay during the middle of covid lockdown - Luke and Su couldn't have made things easier - complete with virtual tours and arranging local experienced tradespeople to assist with inspections. Most of all we were grateful in the prompt and flexible way they worked with us and the vendor to achieve a price and inclusions which worked for both of us. Great result for all! Best, Kirstie & Howard
Su Reynolds
Tara's local real estate knowledge and suggested price guide were excellent and we achieved a figure we were happy with!
Tara Torkkola
Oliver is a hard working and clever agent that puts in everything to get the best result
Oliver Aldridge
