Fletchers Balwyn

I approached Spring, for the sale of my apartment, on the strength of a very professionally presented Mail Drop pamphlet and I felt, instinctively, that Spring and her team were going to look after me. This is precisely what they did. I was never left wondering. All my questions were answered promptly, with respect and to my satisfaction. Spring is profoundly knowledgeable in her field of expertise, and I was updated promptly with progressive reports. I always felt that I was being kept informed honestly and with my interests at heart. Most importantly, I felt personally looked after. I feel that Spring, as leader of her team, is a consummate professional, with the sensitivity to understand individual needs and issues. With the benefit of my experience, and with a most positive outcome, I cannot fault the management of my campaign and would not hesitate to recommend Spring Chen to anyone wanting and needing someone to manage their property needs.

Spring Chen

star   4.9   (446 reviews)

Overall, I was happy that a young couple have found a new home. The sale was a compromise of price knowing market conditions have tightened over the last few Months, but Spring & her team performed well.

Spring Chen

star   4.9   (446 reviews)

We had fantastic experience working with Spring. Her knowledge of the local market was outstanding and her communication was prompt and professional. It is our third time selling with Spring because we felt supported throughout the whole journey and would highly recommend her to anyone in the area to sell or make a purchase.

Spring Chen

star   4.9   (446 reviews)

Spring and her team were remarkably responsive, dedicated, hard working, and efficient. From our initial meeting, where we were impressed by Spring's deep market knowledge, candour, proposed approach to marketing the property, and commission structure options proposed, to getting the property on the market, running a campaign, and then a successful auction (on perhaps the toughest day for auction clearances since COVID 19), the process took approximately 6 weeks. Trades were co-ordinated seamlessly, communication was excellent - across multiple channels (including WhatsApp, text message, emails and reports), and any issues were addressed or navigated seamlessly. The team was highly professional, polished, and very easy to deal with. Interested parties were followed up diligently, feedback was critically assessed, and the marketing strategy was adapted as needed - with the objective at all times being to secure the best possible outcome and a seamless sale process for our family. On the auction day itself, the additional touches were appreciated - parking arrangements, coffee van on site, giant bucket of Chuppa Chups at the front door - but it was during the post-auction negotiations that Spring and auctioneer JT were perhaps most impressive - again with the same candour and clarity that was applied at each other stage of the sales process. It was outstanding, greatly appreciated, and I was very glad to have appointed Spring and the team at Fletchers as our agent. In short, 5 star review, for 5 star service, from a 5 star team.

Spring Chen

star   4.9   (446 reviews)

Aarons market knowledge of the area was outstanding, from the start to the completion of the sale I was impressed by his thoroughness to deliver a successful outcome

Aaron Zhao

star   4.9   (80 reviews)

At an extremely stressful time, Mark and Aaron could not have been more helpful. Very professional, informative and put us at ease. Advised us of all expectations, best and worst case scenarios. Cannot recommend Fletchers highly enough. Thankyou the Fletchers Team..

Aaron Zhao

star   4.9   (80 reviews)