Statutory Breaches, Liability Risks, and a Total Lack of Professionalism

I strongly caution any seller against engaging Audrey Xu or Harcourts Inner East. It took Audrey 3 months to sell my South Brisbane property in this hot market in Brisbane. Despite the delay, I acted in good faith and agreed to an early release of her commission before settlement to support her during personal circumstances she described as difficult. This goodwill was met with a complete disregard for my legal rights and privacy. On settlement day, Audrey committed two separate unauthorized entries into my residence, as confirmed by CCTV. First, she spent 2 hours cleaning—a task I had explicitly and repeatedly declined in writing. I explained multiple times that my only contractual obligation was to provide the property in a "broom clean" standard, vacant and free of rubbish. As a licensed agent, she should know these standard legal terms; it is not my responsibility to educate her on her own profession. By choosing to validate a meritless buyer demand over my lawful instructions, she committed a direct breach of Section 22 of the Property Occupations Regulation 2014. Most alarmingly, Audrey brought her two teenage children onto the premises to perform this unauthorized work. This created massive liability risks for me under the Occupiers' Liability Act (QLD). Had an injury occurred to the minors or the tap was kept running, my residential insurance could have been voided because the access was for a purpose not permitted under Clause 8.2 of the REIQ contract. Audrey even returned a second time with her children later solely for her own professional marketing purposes—another trespass for her own benefit. I am seeking a partial refund of the commission with all the documented evidence of these breaches and the severe liability exposure, I strongly urge other sellers to avoid an agent who ignores the law and violates your privacy.