The day to day management is mostly ok. Our primary contact is personable and is helpful. However, we've had a number of examples of items requiring maintenance not updated at exit (on exit inspections) and then we get a list of items the new tenant notices, some of which should have been addressed by the previous tenant, which then we have to pay for and the new tenant is inconvenienced. Given our experience with other agents in Townsville, I'd say average or just above... not at the same standard as the rental property agents we use in Brisbane. Processes seem to be good. Exit and regular inspection reports are good documents, just needs some more attention to detail when completing those.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

It’s been almost 3 weeks that we moved to this property. From that time we are emailing property manager and called reception so many times to fix the issues we are facing like water from aircon is leaking, toilet seat is continuously running, all rooms doors are not locking, oven is not working and so on. But didn’t hear anything yet and don’t know how long it gonna take to fix this. These are the basic things any household need in the house. Very bad service from such a big company. Paying $650 a week to face these problems

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

Staffs are very professional and responsive

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

communicated well, followed up with me when needed.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

Thank you very much to the team at Harcourts Kingsberry Townsville, and especially Georgia W, for securing the right tenants for my property so quickly. It was a pleasure working with Georgia—she is highly professional, thorough, and incredibly responsive to emails. I couldn’t have asked for a better leasing experience and highly recommend their services!

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

We were given a notice to vacate from our landlords. We called Harcourts for assistance in matters, with no stress at all they immediately found a house for us. We are very happy with the service and want to thank Charlee Ironside for making it easier for my family and I with the process. Excellent!

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

What a team. Wonderful to deal with, had my property on the rental market for 1 week. Responded to every email so quick. This is the team you are looking for.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

The New Business Team at Kingsbury Harcourts were excellent communicators, providing guidance and recommendations along the way for first time owners. Our property manager, Kyhra, has been great, extremely responsive and timely. She has made the whole process enjoyable and stress free.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

I honestly couldn’t have asked for a better property manager/agent! From the very beginning, Kyrah was so kind, approachable, and genuinely helpful throughout the entire process. Moving can be such a stressful and overwhelming experience, but they made everything feel so much easier and took a lot of the stress away. Their communication was amazing, they were always happy to help, quick to respond, and made me feel supported every step of the way. It’s not often you come across someone who goes above and beyond and makes you feel so comfortable and looked after. I’m genuinely so grateful for all their help and for making what can be a stressful process such a positive experience. Kyrah thank you for being so lovely and making the whole experience that much easier! You’re an absolute credit to your profession, and I couldn’t recommend you more highly.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

Always responds quickly great communication very understanding. All round positive experience so far.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

The property manager responded to any queries promptly. We are very grateful to be given the opportunity to rent this home.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)

This team has great local knowledge and able to listen to the landlord's need to accommodate any changes promptly. I am highly recommending this agency to anyone need this service.

Harcourts Kingsberry Townsville

star   4.9   (757 reviews)