The Harcourts Kingsberry Townsville team has been managing our property for more than a decade, and I can confidently say they are consistently the best property management team I have come across. Georgia is responsive, reliable and always focused on achieving the best outcome for both us and our tenants. It is also great to hear personally from Ben, whose approachable nature and genuine passion for his work stands out. It’s impressive how closely he stays across the properties despite overseeing such a large portfolio. I wish the entire team all the best!

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Overall, my experience with Harcourts as a company has been fine. Their systems, including the Bricks+ Agent Portal, is easy to use but, my concerns relate specifically to the level of service provided by my property manager rather than Harcourts itself. The biggest issue has been the lack of investigation before maintenance requests are sent to me for approval. As the landlord, I frequently find myself asking basic questions that should have been asked of the tenant before the request reached me. For example, I received a maintenance request stating only that a "shower screen was leaking." The property has three showers, yet there was no indication which one was affected, no photos, and no information on whether the leak was caused by a blocked drain, worn silicone, or damage requiring replacement. It took around five emails back and forth—and ultimately intervention from the property manager's supervisor—to obtain information that should have been provide from the start. Maintenance concerns were also only raised when I proposed a rent increase. The increase was within Queensland guidelines and remained below market rates according to multiple rental appraisal websites, yet additional issues suddenly surfaced during that process. Finally, there was a roof leak insurance claim where the insurer inspected the property, found no evidence of leaks, and documented that the tenant confirmed there were no roof leaks. Three months later, I was told the tenants were unhappy paying the proposed rent "especially with the roof leaks," despite the issue having already been investigated and closed. I expect a property manager to gather complete information, verify facts, and proactively manage communication before presenting matters formally. Better attention to detail and a severe increase in communication, would significantly improve the service. At this stage, because of this management experience, we would not recommend Harcourts to manage properties.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

I am writing this for my parents they rent 4 Rushtons way. After my parents house burnt down we were finding it hard to find a rental. We got approved for a house with harcourt kingsberry. Rachel there agent has been amazing she is very helpful and always available. Things get down very promptly I asked if we could change the shower to a hand held shower and it was down in like a couple of days was very impressed.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Rachel has been amazing to deal with throughout our move and tenancy. She was proactive, communicated effectively, and did everything she could to ensure we had a smooth transition from our previous real estate agency to Harcourts. Rachel is highly knowledgeable and made sure every aspect of the rental process was covered from start to finish. Her attention to detail and professionalism gave us confidence that everything had been thoroughly taken care of. What has impressed us most is that, even a month into our tenancy, Rachel has continued to maintain excellent communication and has not forgotten about her tenants after the lease was signed. It is clear that she genuinely cares about providing a high level of service and support. I would highly recommend Rachel from Harcourts to friends, family, and colleagues looking for a professional, reliable, and dedicated property manager.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

We have found Harcourts to be very friendly and taking note of our concerns with the property.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Rachel, has been nothing short of amazing. Her communication and dedication has been absolutely outstanding. Although Rachel has a very large portfolio of properties that she manages, I always feel like mine are at the top of her priority list. This has been very evident with how she has managed this particular property, where we have had a number of maintenance and tenancy issues, along with the transition from first national to Harcourts when the merger accrued. As a landlord who does not live in this location, it only ever takes a quick email or phone call and things are put into action. I have found it remarkable how contactable Rachel is, to the point that I have suggested that she needs to find a hobby. Thanks Rach, you have been outstanding.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Rental manger was very helpfull and explained everything

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Excellent communication, so accommodating, helpful and kind.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Rachel would have to be the best property manager i have ever had. Any issues she is onto it quick smart. Replies outside of work hours and makes you feel like a friend rather then a client.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Review given........

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Great team from Property Sales, Valuations and Property Management. Everyone is a dream to work with and highly recommend.

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)

Ingrid has gone above and beyond for us from application to move in, even when the maintenance for the yard had to be done after key handover and no hot water; everything was remedied in good timing. The office & detailed professionalism is top standard including communication/transparency. :)

Harcourts Kingsberry Townsville

star   4.9   (736 reviews)