The team at Harcourt carrum downs has been so lovely during what was stressful time for us. The communication from them easy and effective. And when we got the house applied for they rang to congratulate us before sending an email. .when there was confusion on our part they were happy to show us what to do to fix the problem, was very helpful even though they had to repeat themselves multiple times. (Not cos of them but because of us not listening correctly lol).

Harcourts Carrum Downs

star   4.9   (697 reviews)

Agents Jacqui and Jeanette very knowledgeable and professional. Would not hesitate to use them again.

Harcourts Carrum Downs

star   4.9   (697 reviews)

The team at Harcourts (Jacqui and Kaitlyn) have been terrific in handling our investment properties. The communication has been excellent and we are kept up to date with regular calls and emails. They take care of the details, tracking and emplaining all the compliance and general maintenance requirements for us. Any issues are raised promptly, generally with a range of options provided, and in a manner that gives us confidence. They work really well with the tenants ensuring everyone is aligned and respected. We feel they are a key part of our team, protecting our investments and maximising the return by taking a wholistic approach with a long-term perspective.

Harcourts Carrum Downs

star   4.9   (697 reviews)

The team at Harcourts display professionalism and respond to emails and requests in a timely manner. Their support has been appreciated

Harcourts Carrum Downs

star   4.9   (697 reviews)

Very professional, I hope everything goes well in the future.

Harcourts Carrum Downs

star   4.9   (697 reviews)

Had very consistent updates with the application of the house and the agent is very nice and helpful :)

Harcourts Carrum Downs

star   4.9   (697 reviews)

I've found that the communication from property managers is quick and the support is great. They have looked after us as tenants and I'm very appreciative of that.

Harcourts Carrum Downs

star   4.9   (697 reviews)

Harcourts staff at Carrum Downs are pleasant to deal with and prompt to pass on information to the property owners. They process prospective applicants effectively when a new tenant has to be found.

Harcourts Carrum Downs

star   4.9   (697 reviews)

For over 20 years we have been associated with Harcourts Carrum Downs in the capacity of landlord and property seller. We have always been happy. In recent times we have had the pleasure to deal closely with our property manager Paula LESJAK, following the move of a long term renter to more appropriate rental situation. Life had been unusually difficult for Sylvie and I in recent times and to have Paula take the lead in so much that needed to be done to better prepare the property for rental was manna from heaven. We were keen to upgrade and replace much in and around the unit and, given minimal guidance, Paula swung into action with a minimum of fuss. The results were beyond our expectations. With quiet, good humoured efficiency Paula attended to all that was required from the outset to arranging a new tenancy. We were mightily impressed and remain eternally grateful.

Harcourts Carrum Downs

star   4.9   (697 reviews)

Very professional, eager to help, no fuss, no stuffing around, would certainly recommend. Made stressful time quite easy. well done team. thank you

Harcourts Carrum Downs

star   4.9   (697 reviews)

I've rented quite a few times in a short period, all with different agencies, and honestly this experience has been something else. Firstly, instead of the professional, but short and to the point emails, I received a call from Jane in regards to the process. She walked through it with me very easily, and was open to a professional, but kind talk. This is rare, and is usually missing from most house rental processes. Both Nathan and myself are extremely impressed with how the process was handled, and actually treated like people looking for a home, rather than just a "customer". 10/10 Makes me extra glad we applied to this property.

Harcourts Carrum Downs

star   4.9   (697 reviews)

When being approved for the rental property, the branch requested the bond and rent payment a month in advance was required to secure the property, well over a month before the move in date, which is fine and we understand these payments must be made at some stage. However in the contract, it stated these payments were required on the move in date. When this was questioned, we were were advised we must make the payment within 24 hours of being approved for the property to secure the property. This was confusing. Was the incorrect information put in the contract? Or were we requested to make these payments much sooner than required? The question was asked and not exactly clarified. It then appears that the branch mistakenly lodged our bond to RTBA for another address that we have absolutely no involvement with. We made the branch aware of this. No ownership of a mistake being made and no apology. Just received an email from the property manager 3 business days later, advising an error was made and the account will be reissued. So far I would rate communication and professionalism as pretty poor and hopefully it gets better.

Harcourts Carrum Downs

star   4.9   (697 reviews)