When being approved for the rental property, the branch requested the bond and rent payment a month in advance was required to secure the property, well over a month before the move in date, which is fine and we understand these payments must be made at some stage. However in the contract, it stated these payments were required on the move in date. When this was questioned, we were were advised we must make the payment within 24 hours of being approved for the property to secure the property. This was confusing. Was the incorrect information put in the contract? Or were we requested to make these payments much sooner than required? The question was asked and not exactly clarified. It then appears that the branch mistakenly lodged our bond to RTBA for another address that we have absolutely no involvement with. We made the branch aware of this. No ownership of a mistake being made and no apology. Just received an email from the property manager 3 business days later, advising an error was made and the account will be reissued. So far I would rate communication and professionalism as pretty poor and hopefully it gets better.
Harcourts Carrum Downs
