Our profile

Our reviews

  5  
813 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: reliable, responsive, friendly, supportive, honest, clear communication, local expert.
Was this helpful?
Buyer review
The best agent I’ve ever dealt with
over 5 years ago
The best agent I’ve ever dealt with

The team at Impact know how to market a property authentically - every one we visited was a true reflection of what we saw online. And if we weren’t sure whether to make the journey down to view something, all we needed to do was call and we were given an honest point of view. It was easy to build a relationship with John, Ronnie and James through phone calls, texts and face to face viewings. They gave us the heads up on our now home and have made it really easy to view, make an offer, close the deal and arrange further viewings. We also feel confident in schools and facilities in the area, no question was too much for them to answer. I really couldn’t recommend highly enough. This team are the least sales orientated estate agents I’ve ever met. A true delight to work with.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Great Experience selling our home. I highly recommend James Merchan
over 5 years ago
Great Experience selling our home. I highly recommend James Merchan

James is a Real Estate agent very knowledgeable about the areas he services. James is someone I would feel comfortable buying a house from so it was easy to choose him to sell our home. He is highly regarded in our local neighbourhood and I have only positive things to say. Our home sold off market within a few hours of it's first preview with multiple offers...extremely happy.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Effecient : Friendly
over 5 years ago
Effecient : Friendly

James is a very approachable professional. Follows up with people and keeps you informed.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
A perfectly positive and honest experience.
over 5 years ago
A perfectly positive and honest experience.

After 2 years of looking for a house with a few close calls, buying a house through James was the most pleasant, honest and easy experience - a perfect way to purchase my forever home. Nothing was a problem, there was no game playing, he just represented the vendors steadfastly, honestly, and clearly. He understood the property and the area well, answered any questions I had, was always punctual and never rushed me through the property. His team was just as good - incredibly pleasant and efficient, nothing was a problem. I could not rate James or the team more highly, and I'm so pleased that I purchased my home from them. I would recommend them both for vendors and purchasers.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Found Adam yo be Honest and professional
over 5 years ago
Found Adam yo be Honest and professional

My experience with Adam is second to none he was always very professional always keeping me in the loop in what’s coming up values of properties. I highly recommend Adam for your next purchase

Adam Hanley

Adam Hanley

  4.9   (130 reviews)
Buyer review
Recently bought through James.
over 5 years ago
Recently bought through James.

Honest agent that doesn’t waste your time. Would recommend

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Friendly and knowledgeable
over 5 years ago
Friendly and knowledgeable

Our experience with James purchasing our property was pleasant. He was friendly and had a sound knowledge of the property, area and market.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Knowledgeable and honest
over 5 years ago
Knowledgeable and honest

What impressed me the most about James was that he used his knowledge of the house and location to demand the price we wanted. Offers had initially been a lot lower. In addition, James was very honest when navigating through a delicate situation.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Understanding the process
over 5 years ago
Understanding the process

Selling straight after Covid lockdown was a tricky and uncertain time. James was knowledgeable and confident in all the key areas needed to get the house on the market. James has outstanding communication skills and made us feel at ease throughout the process and consistently targeted the right buyers for our sales plan. He was understanding and considerate of our concerns throughout and we greatly appreciate his efforts in selling our property.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
James is without doubt the best agent on the Peninsula!
over 5 years ago
James is without doubt the best agent on the Peninsula!

James was extremely professional and always had time for us during the search for our new home. James not only appeared to work for the vendor, but also cared about prospective buyers like ourselves. James was honest, reliable and highly professional which was the complete opposite of several other agents we dealt with in the area who brushed us off many times, failed to return our calls, messages and emails. We were fortunate to be able to work with James for the purchase of our new home and I would highly recommend engaging James and his team if you are ever looking to sell property.

James Merchan

James Merchan

  5   (386 reviews)
Buyer review
Really helpful with our first purchase
over 5 years ago
Really helpful with our first purchase

James was genuine and responsive and really helpful with the purchase of our first home.

James Merchan

James Merchan

  5   (386 reviews)
Seller review
Fast Worker
over 5 years ago
Fast Worker

James has great knowledge of the area and sold our house very quickly for a great price. He kept us well informed throughout the process and was always professional.

James Merchan

James Merchan

  5   (386 reviews)
625 - 636 of 813
Impact Realty Group Mount Eliza | Frankston
Contact Impact Realty Group Mount Eliza | Frankston
What information would you like?
© 2026 RateMyAgent