Ivy Realty

Meet the team

Get to know the property manager at Ivy Realty.

Crystal Chen

Property Manager

rentals@ivyrealty.com.au

About Crystal

Eager to exceed expectations and having worked in the real estate industry for over 9 years, Crystal is friendly, approachable, honest, hardworking and has an abundance of knowledge and experience within the residential property management profession. Crystal believes that Property Management is a balancing act between ensuring the tenant has a smooth relocation, guaranteeing the landlord feels satisfied with the choice of a reliable agent and a quality tenant, all the while reassuring that the property will be maintained to the highest possible standard during the tenancy.

About us

Ivy Realty is the only choice for premium and prestige properties on the Gold Coast. Driven by a passion to achieve the best results for its clients, the award-winning team is multilingual and recognised for an unparalleled network of local and international connections. It’s impressive sales history is testament to their reputation and success.

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Landlord review

about 1 month ago

Crystal worked hard to ensure she got the best outcome for me and the tenants

Crystal has an experience in real estate that is exceptional.

Ivy Realty

(386 reviews)

Tenant review

about 2 months ago

Excellent Service & Smooth Rental Experience

We had a great experience with Ivy Realty throughout our rental process. Everything was smooth and well-managed. A special thanks to Crystal Chen, who was incredibly supportive, responsive, and always available to help us with any questions. She followed up promptly and made the whole process much easier for us. Overall, we are very happy with the service and truly appreciate the effort. Highly recommended!

Ivy Realty

(386 reviews)

Tenant review

about 2 months ago

Went above and beyond

Crystal was attentive to all our questions and concerns and clearly communicated with us throughout the process. In the current renting climate, we felt she respected us as renters and went above and beyond to help us secure a property that we really loved. She was available for any questions and allowed us space to think on decisions, never making us feel rushed or anxious. So happy that she was there to guide us.

Ivy Realty

(386 reviews)

Tenant review

about 2 months ago

Extremely professional

Excellent on feedback with repairs that needed done and kept us well informed. Really impressive real estate.

Ivy Realty

(386 reviews)

Landlord review

10 months ago

Fantastic leasing agent

Dear Crystal, We are very grateful for the exceptional care and support you provided throughout the entire process. Your responsiveness was outstanding—no question goes unanswered, and you always keep us informed every step of the way. Your ongoing support makes what could be a stressful experience smooth and reassuring. It is truly a pleasure working with you, and we would highly recommend your services to anyone looking for a dedicated and professional real estate expert. Thank you once again for everything! Best regards, Mehdi & Mary

Ivy Realty

(386 reviews)

Tenant review

11 months ago

Highly recommended Ivy Realty!

I couldn’t be more grateful for how quickly and smoothly Ivy Realty helped me find my new home. From the moment I reached out, their response was prompt, professional, and genuinely helpful. They arranged a viewing almost immediately, and before I knew it, I was settling into a place that truly feels like home — something I haven’t felt in a long time. The entire process, from first contact to move-in, was seamless. The agents were not only efficient but also kind, communicative, and clearly knew what they were doing. I can honestly say they’re some of the best agents I’ve dealt with. Thank you, Ivy Realty — I’m so happy to be here!

Ivy Realty

(386 reviews)

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