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Our reviews

  4.9  
773 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: reliable, local expert, supportive, friendly, well-prepared, clear communication, responsive.
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Tenant review
6 60 harp kew
over 3 years ago
6 60 harp kew

Dealing with Peter has been a breeze. The bloke is dedicated, kind and has great people skills. Peter goes above and beyond for customer satisfaction working after hours and on weekends. Thanks folks.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Landlord review
Landlord Experience
over 3 years ago
Landlord Experience

Kat is a fantastic property manager who makes everything so easy for myself as a landlord. I highly recommend her if you are seeking a professional and friendly approach. Thanks Kat I really enjoy working with you.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Professionalism
over 3 years ago
Professionalism

I have been renting properties through Rent Exchange for 17 years. I rate their service very highly. Staff are personable professional and very responsive

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Excellent customer service
over 3 years ago
Excellent customer service

'Rent Exchange' was able to provide me with the most appropriate property in desired location. Clear communication with staff members with the preparation of the documentation regarding contract. Any small maintenance issues were followed up in a timely manner. 'Rent Exchange' has been very accommodating with all of my requests. Thank you 'Rent Exchange'.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Positive with room for improvement
over 3 years ago
Positive with room for improvement

The process of application and approval was fast and efficient. Collecting the keys and information pack was not as efficient. 1. The receptionist failed to inform me of a mandatory appointment and that I would be contacted directly from the business for the service. I thought it was a possible scam at first. 2. The mail box key was also not given to me and I had to make an extra journey out to the office to collect this. Perhaps a protocol change/check off list of information the receptionist is to pass on, if this already exists, perhaps a reminder to staff to use this to avoid unnecessary inconveniences. It should not be assumed the renter knows the process of ensuring there is a mail box key or mandatory service appointments and therefore the process should always be to inform the tenant of every detail. Overall, my experience has been positive. I would recommend Rent Exchange.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Landlord review
Professional and client orientated.
over 3 years ago
Professional and client orientated.

Rent Exchange made life very easy for me. Peter is very professional, and I found him very knowledgeable and client oriented. The property was rented within a few weeks, and all the administrative matters were dealt by them quickly and efficiently. They were also able to guide me in terms of getting the property to put on the market which was very useful. Highly recommended.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Great communication
over 3 years ago
Great communication

Rent Exchange were fabulous to rent a property with. As we have only just signed the lease, I can’t comment on the ongoing property management, but the initial process was very quick and easy. Everyone I communicated with was very helpful, friendly and professional.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Efficient and friendly service
over 3 years ago
Efficient and friendly service

The process with finding my new lease was made easy with Rent Exchange. The agent met me one-on-one at the property, answered all my questions, and his follow-up was excellent. It felt more personal than what I’ve experienced in the past and what I’ve come to expect with renting properties in Melbourne. I would highly recommend them to anyone who asked.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Simple and streamlined process
over 3 years ago
Simple and streamlined process

My experience as a tenant with Rent Exchange is that they are professional and easy to deal with. The application process was simple and streamlined. They have great communication including always being respectful and demonstrate knowledge and common sense when managing property.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Landlord review
Efficient Agent
over 3 years ago
Efficient Agent

Peter Daicos, Kat Memis efficient excellant Team, years of local knowlwdge, prompt communication, reliable, pleasant, friendly...what more can I ask. ? I have no hesitation to praise them and recommend them.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Landlord review
Always go beyond expectations
over 3 years ago
Always go beyond expectations

i have been using Rent Exchange to look after my Properties and i can say i have build up a long lasting Relationship with the Team, I have found them to be responsive and always act in a professional courteous manner in all my dealings with them, i would highly recommend them which I do to any one looking for an agency to look after there best interest.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
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