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Our reviews

  4.9  
773 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: reliable, local expert, supportive, friendly, well-prepared, clear communication, responsive.
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Landlord review
Amazing Agency & Team to work with
almost 4 years ago
Amazing Agency & Team to work with

From the moment we engaged Peter and his team, they were always available to provide amazing insights they had. Peter took the time to visit our property as we were renovating this and gave us exceptional advise in terms of what we should look to invest in when completing the work in gaining the best return. Thank you so much to the whole team. The process when we listed the property for rental also went so smoothly and the ongoing support and continuous check ins has been invaluable.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Helpful and Prompt
almost 4 years ago
Helpful and Prompt

After having a couple terrible agencies in the past, it's been a great breathe of fresh air to deal with RentExchange whilst moving into our new place. Quick responses and always willing to help, not trying to avoid issues or taking weeks to respond. Shoutout to Emma for being an absolute gem with helping us out.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Landlord review
Fantastic agent
almost 4 years ago
Fantastic agent

Peter is great at what he does. I will be recommending this agency to others.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Helpful and clear
almost 4 years ago
Helpful and clear

All of the communications I've had with the team at the Rent exchange have been clear and helpful. They are always courteous and I'm happy to have them as our property managers at the current address.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Landlord review
Great agency
about 4 years ago
Great agency

Very impressed with the Rent Exhange team. They have been very professional, responsive and have treated my investment property with great deligence and care. They have been very timely in all communications and I could not have asked any more. From the day I engaged them to the ongoing management of my property, the rent exchange team have looked after all the paperwork, ensured that the rent is paid on time and look after ongoing maintenance details. Amazing people who take pride in looking after their customers and their good work. Thankyou Rent Exchange

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Great customer service
about 4 years ago
Great customer service

Peter was fantastic in assisting us on securing the property, a great and timely communicator and an excellent conduit between us and the landlord. An excellent initial impression.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Wrong Description (Misrepresentation)/ No Follow Up
about 4 years ago
Wrong Description (Misrepresentation)/ No Follow Up

The following are examples of misrepresentations: A. serious water leakage in shower cubicle in master bedroom bathroom and drainage block B. water leakage in another 2nd floor bathroom (honestly I can barely use one bathroom for a bath) C. gas leakage of fire place stove in living room (when switch on very strong gas smell) D. malfunctioning of security alarm keep beeping (the siren switched in the 2nd morning of my stay) E. air conditioner has creepy sound (just make me able to sleep. I have to turn it off) F. light blubs are blunt out G. backyard parking space can NOT be used at all (the rear gate cannot open - it is different from what it said in the ads -- claiming there is one car park) No follow UP the siren is on on Friday early morning. I have sent email to the agent, I was told she is on leave. Although her colleague did a follow up call, no action is taken. For the backyard car parking, before we move in we ask for assistance to check whether the rear gate can be open / close properly but no follow up at all. I am afraid the water leakage, gas leakage may cause damages to the Premises so I do believe prompt action should be taken even during public holidays. The communication with your representative is real old school. there is no WhatsApp's, line or WeChat to facilitate instant and easy communication. We have given a mobile number however no one ever pick up call always diverting me to the voice message.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Excellent service
about 4 years ago
Excellent service

Rent Exchange is a great agency providing the best services in order to satisfy customer expectations.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
Tenant review
Pretty disappointing, No better than any other agency I had the displeasure of having to deal with.
about 4 years ago
Pretty disappointing, No better than any other agency I had the displeasure of having to deal with.

When moving out, there was a some poorly constructed communication from the previous agency which I understood differently, resulting in me having to pay an extra 2 weeks of rent. "That won't happen with us!" Rent Exchange said. Unfortunately though, like so many other agencies, they are only there to collect money and there is no room for common sense.

Langwell Harper

Langwell Harper

  4.8   (10 reviews)
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