kat is fantastic, always emails me if any issues and organises all trades. she is efficient and i trust her judgement on all matter relating to my properties. kat finds the best tenants and i always get paid on time. exceptional service
Langwell Harper
From the moment we engaged Peter and his team, they were always available to provide amazing insights they had. Peter took the time to visit our property as we were renovating this and gave us exceptional advise in terms of what we should look to invest in when completing the work in gaining the best return. Thank you so much to the whole team. The process when we listed the property for rental also went so smoothly and the ongoing support and continuous check ins has been invaluable.
Langwell Harper
After having a couple terrible agencies in the past, it's been a great breathe of fresh air to deal with RentExchange whilst moving into our new place. Quick responses and always willing to help, not trying to avoid issues or taking weeks to respond. Shoutout to Emma for being an absolute gem with helping us out.
Langwell Harper
Jess has been great at communicating what needs to happen and equally as good at helping us with a few concerns we ahve
Langwell Harper
Peter is great at what he does. I will be recommending this agency to others.
Langwell Harper
All of the communications I've had with the team at the Rent exchange have been clear and helpful. They are always courteous and I'm happy to have them as our property managers at the current address.
Langwell Harper
Very impressed with the Rent Exhange team. They have been very professional, responsive and have treated my investment property with great deligence and care. They have been very timely in all communications and I could not have asked any more. From the day I engaged them to the ongoing management of my property, the rent exchange team have looked after all the paperwork, ensured that the rent is paid on time and look after ongoing maintenance details. Amazing people who take pride in looking after their customers and their good work. Thankyou Rent Exchange
Langwell Harper
We all know it has not been easy during covid , however RRENT continued to assist us as property owners, and Kat has now re let the unit for us 12 months term , thanks to Kat , the banner is of course Rent Exchange now.
Langwell Harper
Peter was fantastic in assisting us on securing the property, a great and timely communicator and an excellent conduit between us and the landlord. An excellent initial impression.
Langwell Harper
The following are examples of misrepresentations: A. serious water leakage in shower cubicle in master bedroom bathroom and drainage block B. water leakage in another 2nd floor bathroom (honestly I can barely use one bathroom for a bath) C. gas leakage of fire place stove in living room (when switch on very strong gas smell) D. malfunctioning of security alarm keep beeping (the siren switched in the 2nd morning of my stay) E. air conditioner has creepy sound (just make me able to sleep. I have to turn it off) F. light blubs are blunt out G. backyard parking space can NOT be used at all (the rear gate cannot open - it is different from what it said in the ads -- claiming there is one car park) No follow UP the siren is on on Friday early morning. I have sent email to the agent, I was told she is on leave. Although her colleague did a follow up call, no action is taken. For the backyard car parking, before we move in we ask for assistance to check whether the rear gate can be open / close properly but no follow up at all. I am afraid the water leakage, gas leakage may cause damages to the Premises so I do believe prompt action should be taken even during public holidays. The communication with your representative is real old school. there is no WhatsApp's, line or WeChat to facilitate instant and easy communication. We have given a mobile number however no one ever pick up call always diverting me to the voice message.
Langwell Harper
Rent Exchange is a great agency providing the best services in order to satisfy customer expectations.
Langwell Harper
When moving out, there was a some poorly constructed communication from the previous agency which I understood differently, resulting in me having to pay an extra 2 weeks of rent. "That won't happen with us!" Rent Exchange said. Unfortunately though, like so many other agencies, they are only there to collect money and there is no room for common sense.
Langwell Harper
