Andrew is clear and forthright in his communication and helped to demystify the selling process. We appreciated his regular and proactive phone calls to keep us up to date at every stage. His localised knowledge of the Watson / inner north market is a huge asset. He negotiated respectfully with buyers on our behalf and was able to provide us with all of the information we needed to make informed decisions (including about list price, strategy and choice between multiple offers). We would highly recommend Andrew to anyone looking for an honest and reliable agent to guide them through the selling process.

Andrew Grenfell

star   4.9   (67 reviews)

Despite everything that was going on in the world in 2020, where policy was changing left right, the Australian economy was uncertain, with policy and legislation changing constantly; Andrew continued to provide honest cost assessments, straightforward negotiations, as well as prompt and responsive communication. All of this is uncharacteristic of real estate agents I have dealt with across Australia, who can't respond coherently to an email within a fortnight, even when there isn't a pandemic going on. This is your guy.

Andrew Grenfell

star   4.9   (67 reviews)

Stephen and his team know their stuff and are able to offer competent, friendly guidance through the whole process from searching for the right place to the final acquisition. They were a pleasure to work with.

Stephen Bunday

star   4.9   (151 reviews)

Stephen knows Ainslie like no other real estate agent and helped us achieve a good price at auction.

Stephen Bunday

star   4.9   (151 reviews)

Andrew provided excellent advice and reassurance with the added complication of the coronavirus. He was knowledgeable and professional, and the team at LJ Hooker were great to deal with. His expertise for the inner north Canberra market results in consistently high property values. I would definitely recommend Andrew as an agent.

Andrew Grenfell

star   4.9   (67 reviews)

I wanted to take the time to send you a letter of thanks for all you have done for my partner and myself in recent weeks, even under the trying conditions of COVID. From my first meeting with you about my property, I felt completely at ease that our goals were perfectly aligned in the sale of my home. Your work on the advertisement, the speed in which you readied your marketing team, and the professionalism I received throughout the entire experience have been beyond my highest expectations. Added to the positive experience of working with you and your team, the end result has also been exceptional and we are thrilled! I would not hesitate in recommending you to anyone in Canberra and will certainly be working exclusively with you in future.

Nic Salter-Harding

star   4.8   (133 reviews)

I was a walk in as I no longer live in Canberra and from my first meeting with Andrew he showed me nothing but professionalism, kindness,thoughtfulness as it was a very stressful time for me. He continued to update me and organize things once I left Canberra. When he said he would call me he did nothing was to much trouble and I always felt he was always working for my best interest. I have nothing but high respect for Andrew and the way he conducted himself during the sale of the property. I would have no hesitation in recommending Andrew to anyone looking to sell their property as he was extremely knowledgeable about the area. Thank you Andrew.

Andrew Grenfell

star   4.9   (67 reviews)

Stephen did a good job with the sale of our house. He was easy to deal with and we were pleased with the results.

Stephen Bunday

star   4.9   (151 reviews)

From our initial conversations 18 months before the property went on the market to the date we sold at auction, Ryan worked hard first to secure our property and then to get the best result for us. Ryan demonstrated great instincts and a command of his profession and was unafraid to challenge our decisions, yet pragmatic enough to know when we had made up our mind. Ryan is an ambitious realtor with an appreciation for the importance of reputation, a mix we believed (correctly) would result in a successful sale. We can certainly recommend Ryan and would have no hesitation in retaining him again.

Ryan Hedley

star   4.8   (24 reviews)

The campaign was disappointing to say the least. We went with Ryan’s advice every step of the way, but every strategy — be it the gala auction, the staging, shifting to a priced listing, etc. was a failure. We did not have even 1 bidder turn up for the seemingly ill-timed and badly located auction. Initially, we were reassured of Ryan’s reputation of selling at high prices, and he pressed on about how worried he was that we will not choose the best. Given the length of time Ryan and we had been in touch, we went ahead with him despite his charges being way too high. Moreover, the staging was less than extraordinary, and we ended up paying a premium for Ryan’s preferred solicitor too, only because we were trying to meet timelines that were apparently to our benefit. We were reassured of achieving a good price as long as we enabled him to “do the marketing right”. We are sad to say that we were left feeling ripped off and misled. We had greater expectations from an agent who had invested time in us for over a year, who pushed us to choose him (despite him being the most expensive option). Ryan even went to the extent of possibly coercing another agent from LJ HOOKER Woden, Jack Flynn (recommended by a friend) to not take up our sale. This was evident from the email we got from Jack the day after we had met him, stating he won’t take our sale on and endorsing Ryan as the senior colleague who was best choice. How did he know Ryan was in touch with us? Ryan said he had a reputation for achieving high sale prices. We ended up selling at a price way below even our base price. The Canberra Weekly ads used appalling photographs of our property. The online All Homes ad also used poor photos. During the open homes, Ryan left lights on at our Place repeatedly and didn’t lock up properly on more than 1 occasion. We will never recommend LJH or Ryan. We are in the process of reaching out to the right authority, as we have clear evidence to prove our point.

Ryan Hedley

star   4.8   (24 reviews)

Having just sold our house in Watson in record time , I would like to give a big thank you to Andrew Grenfell from Hookers in Dickson . From the very start when we were selecting an agent , Andrew was able to walk us through the unfamiliar process with ease. Once we engaged his services, all went just as well, and after only one open house under CV19 conditions , the house was sold. In the background , Indi McLennan was very efficient to liaise with too. Andy Colquhoun the solicitor Andrew recommended ,has also been great. Thanks for making it so easy Andrew. Pete, Karin and Renate

Andrew Grenfell

star   4.9   (67 reviews)

We recently purchased a house off Stephen and his team. Being first time home buyers, we were completely out of our depth. Stephen and his team were so helpful with all our annoying questions, if's, buts and whys. They kept us informed throughout the entire process with great and professional communication. We felt really looked after and were confident that Stephen was doing a great job for us. We can't recommend Stephen enough! Thank you

Stephen Bunday

star   4.9   (151 reviews)