Kathleen was warm and welcoming. Kathleen imparted great knowledge on us of The Gap and helped us to fall in love with the suburb almost instantly. We are over joyed with our purchase at The Gap and owe a lot of our decision making to Kathleen's friendly nature and the extra time and care she gave to us throughout the buying process.
Kathleen Luck
As a buyer, I really valued their open, honest and transparent approach and the support they provided throughout - nothing was too much trouble. Kathleen always kept me updated during the process and, on settlement day, when I walked into my new home there was a very thoughtful welcome gift waiting for me. That care and personal touch was evident in everything they did. Buying or selling I would absolutely go with Kathleen and the BIWR team.
Kathleen Luck
Kathleen is a very astute and professional agent. She is very easy to deal with even though you may be just one of many buyers at her open home all trying to get her attention in this sellers market. She has an excellent team around her and as a prospective buyer I found her presentation of the property together with all the associated information very professional and informative. She also has a good sense of humour.
Kathleen Luck
We have recently purchased a home from Kathleen and Stephen. They are the most realistic and down to earth agents we have ever met. They are kind, no fuss, no nonsense people who are more than happy to help along the way. From helping us learn our way around the new suburb to offering boxes to assist with the packing. Thank you.
Kathleen Luck
It was my first time selling but Kathleen, Stephen and the team organized everything. I was given a time line, what to expect and contact every step of the way. Very caring and considerate with everything and always happy to help with the silliest questions and worries. They felt like family.
Kathleen Luck
Nothing was too much trouble for Stephen. He went above and beyond with advice and assistance with all problems I had with my house. Quick to reply and supportive throughout the whole process. It took the stress and pressure out of selling. Thoughtful, professional and knowledgeable. Would highly recommend him.
Stephen Doyle
As a prospective buyer, Kathleen always provided prompt responses to my enquiries. We hired her to sell our house because she articulated a clear marketing strategy, which proved effective and efficient. She and her team are a pleasure to work with and I wouldn’t hesitate to recommend them.
Kathleen Luck
Kathleen was extremely knowledgeable and helpful when it came to the sale of our house. Kathleen responded to our enquiries in a timely manner and was always willing to advise/help. We are extremely happy with the overall experience and outcome.
Kathleen Luck
Stephen shares his love of real estate with wife, Kathleen, but if he wasn't selling houses, he'd be the perfect addition to the Hire-a-Hubby franchise. During the recent sale of our home, he was on hand to move furniture, take rubbish to the dump, and give me a hug and make me smile when I was feeling overwhelmed. You can't fake that level of caring and committment to your clients. Stephen and Kathleen epitomise teamwork, so you'll be in great hands when you choose them to manage your sale.
Stephen Doyle
When it came to selling our home, there was only ever one agent we would trust to represent our best interests. Kathleen loves the real estate game, but is clearly not just in it to make a quick buck; we felt nurtured while she managed the sale process, and she finds real joy matching families with homes. The Gap is blessed to have Kathleen advocating for the community in such a genuine and inspiring way. Her long-standing support to the local schools, groups and businesses is second-to-none.
Kathleen Luck
Stephen was wonderful to work with. He is honest, funny, efficient and offers a refreshingly different approach to the many other agents I engaged with during the selection process. Put simply, Stephen is himself. He offers a genuine perspective on the market, the home, is helpful and easy to communicate with. Together with Kathleen, Jules and Chloe the BIWR made the process of selling an easy one.
Stephen Doyle
Searching for a family home for the past 7 months was not like what we had expected. The seller’s market kept evolving and we had to keep up with the changing worth of properties and the importance of competitive conditions. We were driving around every weekend with a long list of homes to inspect with our two children in tow, whose excitement levels to see another house had long ago waned. We focused most of our searches in The Gap area as it offered us the proximity to our children’s school, green spaces, bike trails, larger blocks and a community that is proud on supporting one another. We got to know the real-estate agents servicing The Gap quite well in the process; having placed offers on their various listings but never quite managing to get over the line… Kathleen Luck and her team were always fresh and happy to greet us on the Saturday inspections - having all the information at hand for their listings. Kathleen, Stephen Jules and Chloe were always kind with their time and informed us of upcoming opportunities that might suit us - including the family home we ended up purchasing through them. Kathleen also makes the contractual negotiations as stress free for the buyer as possible; at all times professional but goes beyond what is expected and explains the seller’s situation and expectations and guides you in the process. We are so grateful to the team at BIWR for helping us find the house that we are excited about starting our next chapter in.
Kathleen Luck
