It's not often you can say that you had a good experience with a real estate agent, but my experience with Serena was outstanding. She continued to persevere through missing documentation and was very accomodating to ensure I felt completely comfortable with my property purchase. She made sure the communication lines were always open. Working with Serena has been a great pleasure and I'm thrilled with my new purchase.
Serena Su
I can not recommend highly enough the property sales services provided by Lynn Lum and Lucas Real Estate, Docklands. The entire sales process was seamless and without fault, providing sound advice and support in preparing and styling the property, establishing a realistic price, accommodating my needs, communicating incredibly well, providing timely and useful updates, and negotiating an outcome that was better than expected. As a vendor selling at a distance, I was very comfortable knowing that Lynn was managing the sales process. Lynn is one of the top sales agents in Docklands and the results speak for themselves.
Lynn Lum
I am hard to please and have had a major issue with a previous agent and so it was a delight to work with Lynn. She was always honest and realistic in making a sale not just in a difficult market but in a climate where the owner's corporation seemed to wish to both devalue the properties under their management through inactivity and at the same time charge very high fees. Lynn's skill in explaining the situation to potential buyers and even engaging the building manager to assist was just outstanding. Furthermore Lynn is an excellent communicator, the property was shown off to its full potential and the publicity and promotion were first rate. My goals were achieved by her ceaseless hard work. I cannot recommend her highly enough. A breath of fresh air for a profession that regularly gets a bad press. Fantastic job, Lynn.
Lynn Lum
Lynn was very helpful and helped me secure my first home, she was very friendly and quick. Thank you Lynn for all your help.
Lynn Lum
We found Lynn to be very knowledgeable within the market at such an uncertain time. We were very comfortable with her handling of the sale and at no time felt any pressure to purchase. We highly recommend Lynn to anyone wanting to buy of sell!
Lynn Lum
Thomas navigated the difficulties of COVID 19 to close a sale on our property. He adapted to all sorts of changing conditions while remaining focussed, professional, and approachable. A very capable man. Thank you Thomas.
Thomas Tregonning
Thomas was informative about the current market conditions and was very communicative. He was regularly in contact regarding the status of the sale of our property (number of viewings, interested parties and contracts issued) and kept us up to date with negotiations with prospective purchasers. We found Thomas's service to be of very high quality. He is highly professional and a pleasure to deal with. We are very glad we engaged Thomas to sell our unit and we would have not hesitation recommending his services to others. Thank you, Thomas.
Thomas Tregonning
Lynn was ready and eager to take up the challenge of selling my apartment close to the top of my expected price range during economic hard times. She worked very hard using her skills and determination to eventually sold my apartment at record price!
Lynn Lum
Good knowledge about the area and what the housing market was doing at the time, gave us a realistic selling price
Cary Thornton
Serena was extremely professional and was dedicated to cater to our needs.
Serena Su
As with most people selling a property, we shopped around and engaged Cary after his presentation and plan to sell our property. Both a conveyancer and display furniture company was suggested which we also engaged. Both companies were excellent and made the process that much easier. We had 4 open homes just prior to the lock down of Covid-19 and were lucky to receive an offer slightly lower than what we had planned. Cary was able to negotiate a little more on the initial price which I feel was a win win for both the purchaser and ourselves. I would highly recommend Cary and would certainly call him first if I was selling again in Melbourne.
Cary Thornton
We have dealt with several agents in the past purchasing properties, and Thomas by far has been the easiest, most competent and accommodating agent that we have had the pleasure to deal with. We would highly recommend Thomas
Thomas Tregonning
