MICM

Meet the team

Get to know the 11 agents at MICM.

Senior Property Consultant

4.9

About Natalia

Natalia's excellent client liaison skills saw her quickly establish herself as a high achieving member of the sales team since joining MICM Real Estate in 2005. Natalia has lived all over Melbourne from the North to the South-East and is currently residing in the West. Her understanding of the market has grown greatly as she experienced its trends through her residence in each part of Melbourne. Natalia is fluent in English and Bahasa Indonesia, and has completed her Certificate IV in Property Services, and Business Degree with a Major in Economics. Natalia has a strong commitment to listening to her clients’ needs and delivering exceptional results. She is adept at managing the requirements of both the vendor and purchaser throughout the sales process to ensure a smooth and stress free experience is enjoyed by all parties involved. Natalia’s warm, friendly, communicative approach is always well received and her constant follow up leaves her clients with the peace of mind that she will do whatever it takes to achieve the best result. Natalia enjoys the fast pace of the real estate industry and the great team environment that the sales team share. She is proud to work for Melbourne’s property specialists and is confident that MICM Property’s product knowledge and extensive range of services are the best in the industry. Call Natalia today 0411 892 357.

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Jen Lin Lau

Licensed Real Estate Agent / Auctioneer / Senior Sales Consultant

4.9

(433 reviews)

About Jen Lin

With a genuine passion for, and understanding of the Real Estate market, Jen has been a Melbournian for the majority of her time in Australia. Jen’s previous sales experience within the industry is illustrated through exceptional results for both the vendor and purchaser. Jen is multilingual, expertly fluent in Chinese and Malay, she is able to effectively communicate with cliental all over the world. She understands the pressures that come with buying and selling a property, and is driven to ensure the entire process with MICM is a stress-free experience. She is able to gain the trust of clients easily with her professional and knowledgeable service. Jen believes exceeding customer expectations is non-negotiable for the real estate industry and strives to ensure that all of her clients finish a conversation feeling as if they have chosen the right agent for the job. Her dedication to quality service, enthusiastic and effervescent personality and ability to communicate with a wide spectrum of people has seen Jen quickly become a key player in the MICM team. Jen is also passionate about maintaining overall health – on most weekdays she attends various group exercise classes at her gym before going to work to ensure that she is prepared for a productive day. During her spare time, she likes learning new things and catching up with her friends.

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Faith Chang

Branch Manager & Licensed Estate Agent

4.9

(296 reviews)

About Faith

With over 19 years of experience and appreciated by her clients and peers, Faith is always friendly, attentive and committed to keeping her clients informed. Faith enjoys all aspects of real estate, but most of all, the client contact and providing a level of service that is unrivalled. Faith particularly enjoys working for Melbourne’s apartment specialists because of the supportive team environment, extensive database of buyers and market leading services MICM Real Estate provides. Faith speaks fluent English, Mandarin, Cantonese and Bahasa Malaysia and has a Bachelor of Business with a Major in Marketing & Advertising, and is a Licensed Estate Agent. Faith is passionate about the Southbank area’s vibrancy and cosmopolitan cafe and restaurant culture, as well as its close proximity to the CBD, Yarra River and a great array of amenities. Her insight into the local market is a true asset for vendors and purchasers alike. A dedicated and committed agent who consistently exceeds her clients’ expectations, Faith is an ideal choice when it comes to buying or selling your property.

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Qiao Cai

Senior Sales Consultant / Licensed Real Estate Agent

4.8

(116 reviews)

About Qiao

Since starting her real estate career in 2014 and commencing her employment at MICM Real Estate, Qiao has developed a professional and insightful approach to new business development and sales, building on relationships with her clients and creating a helpful and welcoming environment. Having already established a reputation for her knowledge set on local and international markets, her familiarity with both markets gives her an informative edge, along with her ability to create the best strategies assists easily with her capability to deliver the best outcome to her clients. Qiao speaks fluent Mandarin, English and Cantonese, and has her Bachelor of Marketing. Having lived in the area for many hears herself, Qiao has developed a plethora of knowledge for the Melbourne CBD and Docklands areas. She is approachable, reliable and committed to her profession. With her amiable personality, Qiao will keep her promise to ensure your next real estate experience is a positive one and you remember MICM Real Estate and her services for all the right reasons. Call Qiao today on 0432 013 023.

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Jenny Huo

Sales Executive / Sales Consultant

4.9

(114 reviews)

About Jenny

Jenny started her Real Estate career in 2013, focussing on off the plan project sales. Jenny joins MICM with a wealth of knowledge and enthusiasm. Jenny enjoys the face to face interaction she has with her clients. She can easily find common ground and interests with her clients, making the overall sales experience genuine and relaxing. Jenny is passionate about sharing her own property experiences with people who need advice and guidance. Jenny has a willingness to help and provide exceptional customer service for anyone who interacts with her. Integrity, long term client relationships and honesty are the main fundamentals for Jenny’s business operation. Having moved to Melbourne 8 years ago, Jenny brings multilingual skills to MICM. During her down-time, Jenny can be seen in South Yarra or Richmond having brunch with her friends.

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Jackie Deng

Property Consultant

4.9

(48 reviews)

About us

MICM Real Estate is inner-Melbourne’s number one choice for property services. Since our first property transaction in 1993, MICM has enjoyed extraordinary growth, delivering significant, long-term value for our clients. Working as one team every day of the week, MICM is a non-franchised company. Our extensive network of offices are all strategically and conveniently placed to offer guidance, advice and support covering sales, property management, rentals, leasing, owners corporation management, and insurance. We are market leaders in the competitive Melbourne property space because we place our clients first. Underpinned by local market knowledge, outstanding customer service, and global networking strength, the experienced MICM team is driven by results and exceptional outcomes.

Seller review

7 days ago

Natalia made selling my apartment fuss free

Natalia was friendly and professional. She keeps me updated throughout the whole sales process. She replies very quickly to my queries. She made good suggestions on improvements to apartment to make it more attractive for buyers. I have a very positive experience using Natalia as my real estate agent to sell my apartment. Natalia made selling my apartment fuss free

Natalia Susanti

4.9

(392 reviews)

Buyer review

7 days ago

Natalia is everything you hope for in an agent

Natalia is everything you hope for in an agent—warm, genuine, knowledgeable and incredibly responsive. Her positive energy and natural warmth immediately put us at ease, and she made our interstate purchase smooth and enjoyable. Her communication was outstanding, and she handled every stage with honesty, professionalism and integrity. Nothing was ever too much trouble, and we always felt informed, supported and genuinely valued. We couldn’t recommend her more highly.

Natalia Susanti

4.9

(392 reviews)

Seller review

25 days ago

Look no further for a dedicated agent!

Working with Natalia was a fantastic experience as always! Her expertise was evident from our first meeting when I purchased my property as a buyer in 2017 and now as a seller in 2026, I instantly chose to go through Natalia again. She provided strategic advice on preparing my home for the market, and her negotiation skills resulted in a sale price well above my expectations. Her communication and personalised approach made the entire process stress-free. Look no further for a dedicated agent!

Natalia Susanti

4.9

(392 reviews)

Seller review

26 days ago

honest and trustworthy

Great knowledge of the south Melbourne market, was always honest and trustworthy, and was definitely on my side. I would highly recommend Nat

Natalia Susanti

4.9

(392 reviews)

Buyer review

about 1 month ago

very professional also very genuine

Natalia was very professional, but also very genuine. She promptly responded to all of my, many, questions. She was understanding and supportive. Highly recommend.

Natalia Susanti

4.9

(392 reviews)

Buyer review

2 months ago

you can tell that she value her job and clients

A huge thank you to Natalia for making our first home buying experience so much easier and stressed free! We are very lucky to have her as our agent, good in communication, friendly and you can tell that she value her job and clients. Thanks Natalia :)

Natalia Susanti

4.9

(392 reviews)

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