I bought an apartment through Jen. she is very knowledgeable to the market situation in Melbourne. She helped us to make the correct offer to secure the property. Because we live in Adelaide, don't know Melbourne very well it is important have Jen's advise. I hope in ten years time, when we look back, we still have the same feeling to thank Jen to help us to purchase this beautiful apartment.

Jen Lin Lau

star   4.9   (433 reviews)

Jenny was a great help when I was buying an apartment, answered all my queries straight away whether by email or phone calls. Jenny was very professional and has a great knowledge of the area.

Jenny Huo

star   4.9   (114 reviews)

I had been in contact with Jason about the local market as he had claimed to have good knowledge of buyer sentiment and knew our building well on St Kilda road. Unfortunately the sale process was not what I would call one that provided to be a professional and valuable experience. When the property was to be listed, Jason suggested that the property be advertised at a price range that was wildly higher than I expected ($800-$850k). He assured me that it was a chance to test interest at that level, and although I didn’t want to waste time and lose momentum, I placed trust in him that this was the appropriate course of action. Three weeks passed by and surprise surprise, there was little to no interest at this price range. All feedback suggested the price was too high, although I already knew this. Jason then suggested to slash the price dramatically by about $80k. At this point I thought we will look ridiculous, desperate and lose all serious interest from the market. The price adjustment took over a week to take effect because every action is carried out by an admin team who are chronically short staffed. Other agents I’ve used can make the changes almost immediately, so I was pretty disappointed with their archaic processes. My concerns developed even further when, at one of the open for inspections, both Jason and Ursin forgot the keys to the property and were unable to show four interested parties. I was disappointed at the lack of organisation and professionalism by the team, when we had put our trust in them. At some inspections, neither Jason or Ursin were present despite promises that they would do their absolute best. During the campaign period, I was not provided with any market insight reports, collated feedback from buyers or anything of substance that would have helped me understand buyer sentiment. Eventually the property sold for a price that was well below my expectations. All in all it was a disappointing experience.

Jason Li

star   4.7   (39 reviews)

Jen Lin Lau was great in helping me negotiate a price with the vendor.

Jen Lin Lau

star   4.9   (433 reviews)

She helped me a lot with the process. She responds quires quickly and guided through all the steps smoothly , I'd highly recommend.

Jen Lin Lau

star   4.9   (433 reviews)

I want to say thank Jen Lin very much for her kind help and professionally good job to let my family settled in this great apartment. I trust her would consider the next property with her list property.

Jen Lin Lau

star   4.9   (433 reviews)

Jen has been fantastic, very helpful and responsive to all my question. Prompt & efficient with a friendly personality

Jen Lin Lau

star   4.9   (433 reviews)

We want to say a big thank you for Jen's hard work. Jen has exercised her professionalism in selling our property while we are living overseas. She kept us updated on a regular basis, cleared promptly all the concerns we raised from time to time and worked well with our lawyers throughout the process. Her marketing strategies, negotiating skills, benchmarking and attention to detail made the home selling no complications for us. We couldn't be happier we chose her to list our property.

Jen Lin Lau

star   4.9   (433 reviews)

Highly recommend Jen. She is hardworking, professional and sincere in handling the sale of our property. We particularly appreciated her efforts in communicating, her responsiveness over texts, emails and calls, and her ability to make valuable recommendations for our consideration when we hit roadblocks during the process. We are happy with the results she has achieved for us and our overall experience with Jen.

Jen Lin Lau

star   4.9   (433 reviews)

Jen is professional, very knowledgeable and meticulous. She is also friendly and personable. During the sale of our property, she kept us fully informed of the process and potential buyers. She was able secure a sale price far above out expectations and we could not recommend her highly enough!

Jen Lin Lau

star   4.9   (433 reviews)

Jen and Rod did a great job in helping us in buying the property and also in the settlement process. Jen also shared us a lot of useful information. I will highly recommend her in helping purchase properties.

Jen Lin Lau

star   4.9   (433 reviews)

Jen is so lovely and was very helpful and knowledgeable in the Melbourne CBD, being a buyer from Country Vic we were a little clueless about a lot of things that come with buying in an Apartment building but we had a great experience buying our Apartment with Jen's help, Highly Recommended Thank you so much Jen!

Jen Lin Lau

star   4.9   (433 reviews)