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Our reviews

  4.9  
737 reviewsacross 16 different locations, showing 12.
Our qualities as told by our client reviews: reliable, friendly, supportive, honest, responsive, local expert, clear communication.
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Seller review
Excellent service
almost 2 years ago
Excellent service

Very knowledgeable, great communicator . Very happy and helpful with Lan !

Lan Snowden

Lan Snowden

  4.9   (661 reviews)
Seller review
No doubt... Above and Beyond
almost 2 years ago
No doubt... Above and Beyond

There was never any doubt that I would only choose Lan to sell my home and he was the only agent I approached. He is honest, reliable, and has a great work ethic. He was very sympathetic to the emotional side of selling my home and aware of the huge decision I have made of moving interstate. He was diligent and completely in touch with market and I was impressed with all the prompt communication. Kind enough to explain everything and available to settle any queries at any time.He always kept me informed of negotiations and processes. Lan also helped me purchase my home in Victoria, even looking at houses for me and making suggestions. He regularly rang the agent and conveyancers to make sure “I was right…” and helping through the deposit bond process. He didn’t have to do any of this at all. This personal service gave me great piece of mind. Lan also sold my daughter her first home and thoroughly looked after her too. Nothing was any trouble. I always felt Lan has your best interest at heart and not after a quick sale. I cannot thank Lan enough for his honesty, thoughtfulness, support and transparency throughout this huge process for me. It shows what a genuine person he is to deal with and I am very happy with the outcome Lan secured for me. He has truly lived up to the statement I heard many years ago that the ‘good little boy with his head screwed on, will do big things and go places..’. and I am so pleased to see this come true. Thank you for looking after me Lan. Congratulations on a wonderful business and I will nothing but the best for you in the years to come.

Lan Snowden

Lan Snowden

  4.9   (661 reviews)
Buyer review
Friendly and personal service.
almost 2 years ago
Friendly and personal service.

Richelle was very friendly, professional and showed that she really cared about helping us secure our first property. She facilitated a quick acceptance of our offer and remained easy to communicate with throughout the whole process. Thanks Richelle!

Richelle Coote

Richelle Coote

  5   (68 reviews)
Buyer review
Friendly and professional service
almost 2 years ago
Friendly and professional service

Richelle was incredibly helpful throughout the buying process, facilitating communication with the owners and enabling last actions needed to finalise the sake. I found her very approachable and straightforward and honest.

Richelle Coote

Richelle Coote

  5   (68 reviews)
Seller review
Good overall knowledge and professional service
almost 2 years ago
Good overall knowledge and professional service

Rochelle provided excellent background data on recent like sales for our property- this gave us a good basis for pricing our property. Nothing was a problem throughout the whole process from beginning to end and a satisfactory result from us

Richelle Coote

Richelle Coote

  5   (68 reviews)
Buyer review
Professional
almost 2 years ago
Professional

Richelle was phenomenal to work with. Richelle was incredibly professional and so approachable when buying our home. Richelle went above and beyond to make to process as easy as possible.

Richelle Coote

Richelle Coote

  5   (68 reviews)
Seller review
Sold with a Smile
almost 2 years ago
Sold with a Smile

Richelle is exceptionally adept at reading the needs and wants of both the customer and vendor. Everything was done with a smile on her face and her beautiful bubbly personality made every interaction a positive one.

Richelle Coote

Richelle Coote

  5   (68 reviews)
Buyer review
Trustworthy
almost 2 years ago
Trustworthy

Richelle's guidance throughout the buying process was second to none. I felt I could inform Richelle of all of the detail around my personal circumstances and accordingly she gave me advice on what she thought was the best path to take in regard to the purchase. Richelle's professionalism, market knowledge and exceptionally pleasant demeanor made the buying of my home so much easier, she took the stress out of it all. Richelle was always available to speak to me or would return my calls really promptly, I knew I could rely on her every step of the way.

Richelle Coote

Richelle Coote

  5   (68 reviews)
Seller review
Rewarding experience
almost 2 years ago
Rewarding experience

Richelle was excellent with communication of progress and follow up,cannot rate her highly enough

Richelle Coote

Richelle Coote

  5   (68 reviews)
Buyer review
Friendly Service
almost 2 years ago
Friendly Service

Richelle was lovely, friendly and accommodating. Nothing was too tricky. Richelle was a pleasure to deal with

Richelle Coote

Richelle Coote

  5   (68 reviews)
Buyer review
Very knowledgeable
almost 2 years ago
Very knowledgeable

We would recommend Rochelle we found her knowledge of the market and her communication and professionalism going through the buying process very good. She kept us informed on all aspects and made the process stress free. She did a great job

Richelle Coote

Richelle Coote

  5   (68 reviews)
Buyer review
Home purchase
almost 2 years ago
Home purchase

Richelle was friendly and honest which was a wonderful change from the usual fast talking hard sell I had experienced with other sales people. Richelle was also very knowledgeable about the area and never had a problem answering any questions. I would recommend her as an agent, whether buying or selling.

Richelle Coote

Richelle Coote

  5   (68 reviews)
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