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Our reviews

  4.9  
1065 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: friendly, supportive, reliable, honest, responsive, local expert, clear communication.
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Seller review
Genuine, perfectly matched team
about 4 years ago
Genuine, perfectly matched team

Paul and Melissa recently sold our house in West End. We were so grateful that we chose to go with Paul and Melissa at Explore, rather than another agent who had reviewed our house. Paul and Melissa estimated that we would get a great price for our house, and they got it! This estimate was $50-100,000 greater than what the other agent estimated we could get for our house. The little bit extra in real estate fees, was certainly well worth the investment. Paul and Melissa did an excellent job marketing our house. The photos and video walk through were beautiful and professional. Paul and Melissa were never pushy. I was a reluctant seller at best, and they were very patient with me, giving me the time and space I needed. When I felt reluctant to continue with the weekend open homes, they were happy to view by request only, and gave me plenty of time to have the house ready for when people were coming through. Paul wrote detailed email updates each week, informing us of the number of views, feedback they had received from open homes, and whether or not we would continue with the current marketing strategy, or whether we should try something else. Paul was always very respectful and never encouraged us to accept a lower offer, if we were prepared to wait for the right offer. Paul and Melissa work as a beautiful team. Melissa has a gorgeous warmth, enthusiasm and ability to relate with others. Paul with his quiet confidence, knowledge, trustworthiness and ability to negotiate the best deal, resulted in us selling our house at a price we were very happy with. Melissa organised the open homes and would often touch base as to how I was feeling. She has lovely compassion, and was very understanding of the mixed feelings of selling a home we had brought our children up in. Melissa even helped contact other agents when we were trying to find a rental last minute. I couldn't recommend Melissa and Paul highly enough and am very grateful that we chose to work with them.

Paul Kotze

Paul Kotze

  4.9   (94 reviews)
Seller review
Responsive agents, easy to work with
about 4 years ago
Responsive agents, easy to work with

Melissa and Paul were easy to work with and very responsive whenever we had any questions. We were quite pleased with how smoothly the sale went, and would be very happy to recommend Melissa and Paul.

Melissa Kotze

Melissa Kotze

  5   (2 reviews)
Buyer review
Couldn't be Better
about 4 years ago
Couldn't be Better

Everything Melissa and Paul did for us was superb. They were extremely friendly, knowledgeable and nothing was a problem. 10 out of 10.

Melissa Kotze

Melissa Kotze

  5   (2 reviews)
Buyer review
Easy to deal with
about 4 years ago
Easy to deal with

Lisa was and is very good and professional at everything she does and does whatever she can to help you out

Lisa Turner

Lisa Turner

  4.9   (78 reviews)
Seller review
Professional Excellence
about 4 years ago
Professional Excellence

Jan Lee is extremely professional and dedicated to the task. There's no nonsense with Jan Lee, she's upfront and honest about what your property is valued at on the current market. Jan Lee is fair and truly loves her work, she provides honest professional opinions on what improvements could be done to the property to maximise your sale price. Jan Lee maintains excellent communication throughout the sale process. Jan Lee's knowledge of her profession is second to none, this coupled with her energy and compassion provides her clients with an better than excellent outcome. Thank you Jan Lee for a very pleasing outcome on the sale of our family home.

Jan Lee

Jan Lee

  5   (226 reviews)
Seller review
Stress free experience selling our property
about 4 years ago
Stress free experience selling our property

In our experience, Mal was professional, informative and considerate in all our dealings with him. He provided prompt responses to all our queries, and established a realistic valuation of the property based on current prices and trends. Nothing was too hard, and our experience was totally stress free.

Mal Charlwood

Mal Charlwood

  4.7   (71 reviews)
Seller review
Outstanding Service
about 4 years ago
Outstanding Service

MaryAnne is by far the best agent I have ever dealt with in all of the years I have been buying and selling property. Her knowledge, communication, professionalism and work ethic to sell our property was exemplary. I would highly recommend her if you are looking for someone you can trust and rely on with one of the most important assets in your life.

MaryAnne Law

MaryAnne Law

  4.9   (133 reviews)
Seller review
Excellent market knowledge and appraisal advice. Easily contacted.
about 4 years ago
Excellent market knowledge and appraisal advice. Easily contacted.

Mal and his son Phil provided an excellent service with sound knowledge of market conditions and initial appraisal and process information; unlike some business Mal was always easy to contact and return calls promptly. Would have no hesitation recommending Mal or Phil as real estate agents.

Mal Charlwood

Mal Charlwood

  4.7   (71 reviews)
Buyer review
My Experience with Mal and Phil
about 4 years ago
My Experience with Mal and Phil

Outstanding experience with purchasing my first home. With Mal and Phil there was no stress at all, was even given great advices and recommendations for Building and Pest and Solicitors. Due to their professional relationship with the recommended party, I was treated with respect and placed on high priority! Phil was always responding to all my enquiries and made me feel as if I was on top of his list. 100% satisfied

Mal Charlwood

Mal Charlwood

  4.7   (71 reviews)
Seller review
Paul and Melissa was nothing less than excellent!
about 4 years ago
Paul and Melissa was nothing less than excellent!

Paul and Melissa turned a stressful process into great experience. We felt supported and informed throughout the process of selling our house. We would highly recommend choosing them as your agent.

Paul Kotze

Paul Kotze

  4.9   (94 reviews)
Seller review
Excellent agent
about 4 years ago
Excellent agent

Great experience, we felt Paul and Melissa made a great team, good communication and great advice throughout the experience in a highly stressful time. I would recommend them to sell my house again!

Paul Kotze

Paul Kotze

  4.9   (94 reviews)
Seller review
Selling property
about 4 years ago
Selling property

Lisa was extremely helpful in selling our property. The process was quick and efficient. Thank you Lisa.

Lisa Turner

Lisa Turner

  4.9   (78 reviews)
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