31/8/26. It was my first time going on an inspection and applying through RW Urban Springs and it was, as my title suggest, a seamless one. The details provided online were clear and complete, and as what was inspected on site. There were handy, informational printouts available and the agent, Bonnie was friendly, professional and ready to answer queries. The application process was thorough and when further documents were required, followup email and calls were made, and sorted immediately. From the perspective of a prospect and now tenant, the team at Urban Springs made everything as straight forward and clear as possible, and made an otherwise stressful experience comfortable and hassle-free.

Ray White Urban Springs

star   4.9   (616 reviews)

As as first time landlord, I was impressed with the knowledge and advice from the team in helping me to get my property ready and selecting the right tenant.

Ray White Urban Springs

star   4.9   (616 reviews)

Very confident on gaining a tenant. We are pleased with the outcome.

Ray White Urban Springs

star   4.9   (616 reviews)

All communication has been extremely professional and prompt any sorts of concerns or worries were addressed extremely quickly without any hassle

Ray White Urban Springs

star   4.9   (616 reviews)

We’ve had a great experience with the property management team. They have been professional, helpful, and responsive whenever we’ve needed assistance. Communication has been clear, and they have always been approachable and respectful. We really appreciate their support and would happily recommend their services to others.

Ray White Urban Springs

star   4.9   (616 reviews)

Ray White Urban Springs particularly Deb and Jess are fantastic to work with. Very professional, appraisals are spot on with the current market and they communicate the right information at the right time. I am very happy I decided to engage with Ray White to manage my apartment.

Ray White Urban Springs

star   4.9   (616 reviews)

It was really nice to hear such genuine happiness from the property managements side when they approved our application and congratulated us over the phone :) Thank you, Ray White Urban Springs.

Ray White Urban Springs

star   4.9   (616 reviews)

All in all great service

Ray White Urban Springs

star   4.9   (616 reviews)

We are highly impressed by the speed of things were executed from inspection to signing of lease. Excellent and professional communication flow; both automated and personal.

Ray White Urban Springs

star   4.9   (616 reviews)

Dottie is my agent at Ray White. Her communication through my apartment being rented and when it was on the market for rental was exceptional to say the least. I didn't have to second guess anything. Excellent work Dottie.

Ray White Urban Springs

star   4.9   (616 reviews)

I would like to provide some feedback regarding the recent leasing process for our rental property. Firstly, I noticed that the property was advertised as having 3 bedrooms and 2 bathrooms, when it is actually a 4-bedroom, 2-bathroom home. This is a significant feature of the property, and I am concerned that the incorrect advertisement may have reduced interest from potential tenants. Secondly, the presentation of the property could have been better. The front yard still contained a large pile of old branches that had been cut previously, and I had to visit the property myself to remove them before it was presented properly. I believe this should have been identified and addressed before inspections commenced. Throughout the advertising period, I was repeatedly advised that there was insufficient interest in the property and was asked on several occasions to reduce the weekly rent. I agreed to reduce the rent once, from $780 per week to $750 per week, as a reasonable adjustment. However, I was continually encouraged to reduce it further, despite receiving several suitable applications. What I found particularly frustrating was that, although there were applicants who appeared to meet our requirements, I was repeatedly advised not to proceed with them. In the end, I had to contact the agent and advise that I was happy to accept one of the applications and ask that the lease be progressed. I felt that this decision should have been supported much earlier rather than requiring me to insist on proceeding. I felt that the focus was placed too heavily on reducing the rent rather than securing a suitable tenant from the applications already received. I hope this feedback is received in the constructive manner in which it is intended. I would appreciate greater attention to detail in future advertising, improved presentation of the property before inspections, and more practical leasing recommendations based on the quality of the applications received.

Ray White Urban Springs

star   4.9   (616 reviews)

Great experience, the team was friendly, professional, and made the whole process easy. Happy with the service and would recommend them.

Ray White Urban Springs

star   4.9   (616 reviews)